Goibibo Not issuing My refund after Airline has issued complete refund to them.

I am writing to formally lodge a complaint against GoIbibo. I had booked a non-refundable flight from VNS-DEL via GoIbibo in Air india. My plans were cancelled due to medical emergency. I requested Air India nodal officer to waive off entire cancellation fees which the agreed to do and refunded entire amount to GoIbibo (Rs 23878/-). It's been over 2 months I have not received the amount from Go Ibibo. On 4th Sept they issued only partial refund of Rs. 11373/-. Despite multiple complaints there is no contact from their side.
Air India case id - 25943440

Here are official platforms you should use to lodge a complaint:

• National Consumer Helpline (India)
  
  

  Use your booking ID, refund communication, and Air India case ID in the description.

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• RBI Ombudsman (if paid via card/netbanking)
  
  

  Choose the "Failed Refund" category and include Goibibo's delay.

  Click to expand...

• Consumer Court India
  
  

  Public complaint platform — good for visibility.

  Click to expand...

vaibhavkohli said:

I requested Air India nodal officer to waive off entire cancellation fees which the agreed to do and refunded entire amount to GoIbibo (Rs 23878/-).

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Do you have any proof that support your statement ??

Like any email from AirIndia nodal officer.

Waiting for reply.

Thanks

iamthecosmos said:

Here are official platforms you should use to lodge a complaint:

Click to expand...

Filing complaints or reviews at multiple platform is not a solution.

First understand the complaint, then suggest.

If the Complainant has the proof that the Air India has refunded the entire amount to the Goibibo, then only the Complainant can file a case, as he already mentioned that the flight ticket was non-refundable.