Non-disclosure of charges and Mortgage Release - KHAT11Z-26

I am writing to express my deep dissatisfaction with the handling of my chit (Group/Ticket: KHAT11Z-26) at the Hanamkonda-1 branch.

Despite joining the chit on 30th July 2024 and providing all requested property and government security proofs, I have faced consistent negligence and lack of transparency. Specifically:

1. Delay in Disbursement: After withdrawing the chit in February 2025, I was kept waiting for nearly 5 months despite providing all necessary documentation. Finally, they informed me that the chit was given to someone else due to improper documents.

2. Again, I withdrew the chit in November 2025 despite providing all necessary documentation and completing the mortgage of my flat in Hyderabad.

3. Undisclosed Deductions: A sum of 29,45,000 was deposited into my account, which is 55,000 less than the agreed amount. The Branch Manager later claimed this was for GST, despite me being told from day one that no such charges would apply.

4. Lack of Communication: These charges were never communicated to me in writing or verbally until after the deduction was made.

I am frustrated by this experience and no longer wish to continue my association with the branch. I am requesting:

- A certified, detailed breakdown of the 55,000 deduction.

- The immediate initiation of the process to cancel my chit.

- The return of my original Hyderabad flat documents and the execution of a Release of Mortgage (Deed of Reconveyance).

I look forward to your prompt response and a resolution within 7 days. If this matter is not resolved, I will be forced to escalate it to the Registrar of Chits and the Consumer Forum.

Chit Details:

Name: Veenavanka Gouthami

Chit Details: KHAT11Z-26

Phone: 9014654513

Hello @Gouthami

We have carefully reviewed your complaint against Kapil Chit Funds Pvt. Ltd., Hanamkonda-1 Branch, Warangal.

As per your submission, you joined Chit Group/Ticket KHAT11Z-26 on July 30, 2024 and provided all required property and government security documents. Despite this, you faced repeated delays and lack of transparency:

- Your first chit withdrawal in February 2025 was kept pending for nearly 5 months before the company informed you it was given to someone else citing improper documents — without any prior communication.
- You again withdrew the chit in November 2025, completed all documentation, and mortgaged your Hyderabad flat as security.
- Upon disbursement, ₹29,45,000 was credited to your account — ₹55,000 less than the agreed amount. The Branch Manager claimed this was towards GST, despite you being explicitly assured from day one that no such charges would apply. These deductions were never disclosed in writing or verbally before being made.

You are seeking a certified breakdown of the ₹55,000 deduction, cancellation of your chit, return of your original flat documents, and execution of a Release of Mortgage (Deed of Reconveyance).

Before filing a case at e-jagriti.gov.in, we strongly suggest you first send a formal Legal Notice to:

Managing Director / Branch Manager
Kapil Chit Funds Pvt. Ltd.
Hanamkonda Chowrasta, Warangal, Telangana – 506001

Sending a registered legal notice often compels the opposite party to respond or settle before the matter reaches consumer court.

If you need any help drafting the legal notice or uploading documents on the portal, we are here to assist you.

Thanks