Challan payment & Car ownership transfer

H

hrishidesai

New member
Model
Skoda Laura ambiente 1.8 Petrol
Dealer Name
Cars24
Company Name
Cars24
Customer Care Number
9240902424
Loss Amount
24500
Ratings
3.00 star(s)
Opposite Party Address
Registered office address: 10th floor, Tower-B, Unitech Cyber Park,Sector-39, Gurugram, Haryana 122001
Corporate office address: Cars24 Services Private Limited, Tower C, 7th Floor, SAS Towers, Medanta the Medicity, Sector 38, Gurugram, Haryana 122001
I sold my Skoda Laura to cars24 on 25th of Sep 2025 and they have yet not transferred my car to the new owner. He went to Goa and has incurred a challan of Rs. 24500. The car is on my name and the challan shows unpaid and keep getting messages for the payment. There is a Kavacch policy under which they are supposed to pay the challan as they have not transferred the ownership yet. I have called them more than 50 times but none of the agents have been able to give a solution for the same. Many reps keep the calls sighting they cannot hear my voice properly and some keep it on silent. I have escalated the matter yet they are not sorting my issue. I have posted this complaint on X after which I got a call from some Vineet but he too is not giving me updates. In their reply on X they are asking me to have patience as they are looking into the matter. The challan (GA66648260311101735) was charged on 11th March 2026 and it is June 2026 but they are not giving the responses and I feel mentally harassed for their way of handling the issue. Kindly advise me on next step.
 
Hello @hrishidesai

Thank you for reaching out. We noticed that you are facing the similar problem with Cars24 that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

TeamMember

Post in thread 'Irresponsible and careless behavior of Cars24'

Hello @neerajtopani

What you have shared is deeply concerning, and we want to make sure we have understood everything correctly — please read through and let us know if anything needs to be corrected.

You sold your Mahindra Scorpio to Cars24 back in May 2024, but even after more than 1.5 years, the vehicle registration has not been transferred out of your name. As a result, you continue to receive traffic challans and notifications for a vehicle you no longer own — with absolutely no idea where the car is being used or by whom.

Despite...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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