Bike URGENT Complaint Regarding Defective Revolt RV400, Absolute Lack of Spare Parts, Poor Customer Response, and Legal Notice Intimation

Reference : Vehicle Registration Number. TN12AZ3228

Purchase Date: 2023 August

Date of Registration : 11/08/2023

Model : REVOLT RV 400

Purchased Branch: Velachery, Chennai

Owner Name: M Aiyeesha Begum

Contact Number: 9790827242



I am writing this email with deep frustration and mental agony to officially lodge a complaint against Revolt Motors regarding my Revolt RV400 electric motorcycle. I purchased this vehicle in August 2023 for Rs. 1,50,000/- by availing a loan. I have successfully paid off the entire loan amount, but unfortunately, the vehicle has turned out to be a complete waste of my hard-earned money.







Issues Facing and Timeline of Events:

Initial One Year: The vehicle performed well for the first year. However, right after that, multiple technical and spare parts issues began to crop up.

Drive Belt Issue: Initially, there was a major issue with the motor-to-wheel drive belt. When I approached your branches, I was repeatedly told that the spare part was unavailable. After being made to run from pillar to post for 2–3 months, I was forced to buy a belt from Amazon out of my own pocket just to keep the vehicle running.

Total Breakdown for 7 Months: For the last 7 months, my vehicle has been completely dead and parked in one spot. The motor is not working, and the charger is completely non-functional.

Battery Issues: Due to the persistent technical faults and non-availability of support, the original battery also developed issues. I had to remove the battery separately to prevent further damage. I have attached the photos of the vehicle parked idle, the removed battery, and its current state along with this email for your proof.

Gross Negligence by Chennai Branches: I have visited almost all the branches in Chennai, including Velachery (wheare I purchased it), Anna Nagar, and the recently opened Mulakadai branch. The response from every single branch is identical and pathetic: "No spare parts available, no manpower available." To my utter shock, some staff members even casually told me that they were planning to close down the branch and bluntly asked me to get the vehicle repaired outside.

Mental Harassment Due to Referrals: Based on my initial trust, 6 of my friends purchased Revolt bikes on my recommendation. Today, all 6 of them are facing the exact same issues and are questioning me. This has severely impacted my personal relationships and mental peace.

My Demand for Resolution:

I have spent Rs. 1,50,000 and paid my full loan, yet my vehicle has been completely useless for the past 7 months. I cannot tolerate this absolute lack of responsibility and fraudulent after-sales service anymore.


I hereby demand that Revolt Motors either:

Provide a full financial compensation/refund for the vehicle and the distress caused, OR

Replace my defective vehicle with a brand-new, fully functional vehicle immediately.

Final Notice before Legal Action:

If I do not receive a concrete solution and a proper response from your end within 7 days of this email, I will be forced to approach the National Consumer Disputes Redressal Forum (Consumer Court) to claim full refund along with heavy compensation for mental harassment, legal expenses, and loss of commute.

I expect an immediate acknowledgement and a swift resolution to this matter.




Sincerely,

M. Aiyeesha Begum

9790827242

Thiruninravur, Thiruvallur District, Tamilnadu, India

Attachments:

Photos of the idle vehicle parked for 7 months.

Photos of the removed battery and motor setup.

Original Purchase RC Copy.

Hello @asifasha2683

We have carefully reviewed the details of your complaint against Revolt Intellicorp Pvt. Ltd. and their dealer, Revolt Hub (MM Eco Motors), Velachery, Chennai.

As per your submission, you purchased a Revolt RV400 electric motorcycle (Registration No. TN12AZ3228) in August 2023 for ₹1,50,000 by availing a loan, which has since been fully repaid. However, the vehicle has caused nothing but distress since the first year of purchase.

The issues reported by you are as follows:

- A major drive belt failure occurred, and after running from branch to branch for 2–3 months, you were told that the spare part was unavailable. You were ultimately forced to purchase the belt yourself from Amazon.
- For the last 7 months, the vehicle has been completely non-functional, with the motor not working and the charger entirely dead.
- The original battery also developed issues due to persistent technical faults and lack of support, and had to be removed separately.
- You visited multiple Revolt branches across Chennai, including Velachery, Anna Nagar, and Mulakadai, and received the same response from all — no spare parts, no manpower. Some staff even suggested you get the vehicle repaired outside and mentioned possible branch closures.
- Based on your recommendation, 6 of your friends also purchased Revolt bikes, and all of them are now facing the same issues, causing you significant personal distress.

You are demanding either a full refund of ₹1,50,000 along with compensation for mental harassment, or a replacement with a brand-new, fully functional vehicle.

To take this matter forward, you will need to file a formal case against Revolt Intellicorp Pvt. Ltd. Please first register on e-jagriti.gov.in and submit your legal documents there. If you face any difficulty in drafting or uploading the documents, we are here to help you through the process.

Thanks