Urgent Complaint Regarding Faulty Air Conditioner and Inadequate After-Sales Service (O general)

To Whom It May Concern,

I am writing to formally lodge a complaint against O General (Fujitsu General) Air Conditioning India Pvt. Ltd. regarding the defective unit sold to me and the repeated failure of your after-sales service team to resolve the issue.

Purchase & Installation:

• Product: O General 1.5 Ton Split Air Conditioner
• Purchase Date: 07-Jul-2024
• Installation Date: 08-Jul-2024

Despite O General’s reputation and claims of offering premium products and reliable service, my personal experience has been distressing and deeply disappointing.

Issue Summary:

• Since the first service, recurring technical faults began to appear.
• I have made several calls to your customer care team without meaningful resolution.
• Complaints were either misdiagnosed or inadequately addressed.

Complaint Timeline:

• 10-May-2025: Complaint (JAI110052500005) for excessive noise. Rotor fan replaced.
• 25-Jun-2025: Issue recurred. New complaint (JAI125062500060) logged. Technician recommended replacement of multiple parts (Blower Motor, Fan, Mounting Bracket).
• 09-Jul-2025: Previous complaint closed arbitrarily. New complaint created (JAI109072500058), possibly to mask service delays.

Meanwhile, I was compelled to purchase an extended warranty worth ₹6,990, despite unresolved issues, simply because the original warranty was nearing expiration.

Grievances:

• Persistent malfunctioning despite repeated service visits.
• Lack of transparency in complaint handling.
• Extended periods of discomfort, inconvenience, and undue stress.
• Financial burden and harassment due to recurring breakdowns and poor support.

Reliefs Sought:

1. Immediate replacement of the defective unit with a new one of equivalent or better specification.
2. Compensation for mental harassment, financial loss, and lack of service.
3. Reimbursement for extended warranty and repair costs.
4. Any additional relief that this Hon’ble Forum deems fit under consumer protection laws.

I urge you to treat this complaint with utmost seriousness and provide a resolution at the earliest to prevent further escalation.

Sincerely,
Garima Agarwal
Contact: 9549167535

Hello @nitingoel2005

nitingoel2005 said:

Complaint Timeline:

• 10-May-2025: Complaint (JAI110052500005) for excessive noise. Rotor fan replaced.
• 25-Jun-2025: Issue recurred. New complaint (JAI125062500060) logged. Technician recommended replacement of multiple parts (Blower Motor, Fan, Mounting Bracket).
• 09-Jul-2025: Previous complaint closed arbitrarily. New complaint created (JAI109072500058), possibly to mask service delays.

Click to expand...

Do you have job-sheets ??

Read the below supporting judgment against the repeated problem even after multiple repair.

I am also dissatisfied with the after service of the AC of O general company as even after complaining for 3 days no technician visited to resolve the issue.
Please look into the matter onj priority otherwise there will be complaint in the legal forum .

Thanks
Shashi Delhi
9711584367

I faced similar issue of very poor after sales customer support service from o general. First of all the customer care number is not toll free but chargeable. Then the calls will drop. You will have to make atleast 10 to 15 calls to first connect for a meaningful conversation. Many customer support staff will deliberately cut the call in between and later say it was probably due to network problem, some will pick up the call but will not deliberately speak (you can sometimes clearly make out that call has been picked up but no one is talking). They are literally harassing the customers. Strict action should be taken against O general for any complaint about after sales customer support.
If some one wants to verify above facts then yourself you can find customer support number from website and try yourself.
I am also facing a similar fault with a recently purchased split a.c and customer service is pathetic.