JITENDER PAL
New member
- Model
- OLA S1 PRO GEN 1
- Dealer Name
- OLA ELECTRIC
- Company Name
- OLA ELECTRIC
- Customer Care Number
- 080-33113311
- Loss Amount
- 147000
- Ratings
- Opposite Party Address
- Ola Electric Technologies Private Limited/ Ola Electric Mobility Private Limited | www.olaelectric.com Regd Office:
25/2, Kakrola, Kakraula Village, Dwarka, New Delhi, Delhi, 110078
Subject: Complaint Against Ola Electric for Breakdown Scooter, Poor Performance, and Unresponsive Customer Service
Respected Sir
I am writing to lodge a formal complaint against Ola Electric (Ola Electric Mobility Pvt. Ltd.) for breakdown electric scooter, and providing inadequate customer service, causing me significant inconvenience, financial loss, and mental distress.
1. Breakdown Incident: On Aug 02, 2025, after traveling just 6km, the scooter broke down at 06:02 PM, leaving me stranded. I attempted to contact Ola Electric’s customer care number (080-33113311),
They requested for RSA. RSA team refused to send the car. He said they could send a car to tow it after two days. Because today is Saturday. And the showroom service center must have been closed. The representative provided temporary troubleshooting advice, which allowed me to reach home safely. This incident highlights the company’s failure to provide reliable emergency support.
2. Poor Mileage: Despite the company’s claim of a 176 km range, the scooter consistently delivers less than 100 km per full charge, even under optimal conditions. This significant shortfall violates the company’s advertised specifications and constitutes a misrepresentation of the product.
3. Unresponsive Customer Service: I sent over 10 emails to Ola Electric’s customer support, starting from Aug 02, 2025, reporting the breakdown and mileage issues. I received no response, demonstrating the company’s gross negligence and disregard for customer grievances.
The breakdown scooter, coupled with Ola Electric’s irresponsible behavior, has caused me significant inconvenience, financial loss (due to repeated service visits and transportation costs), and mental distress. The company’s failure to honor its warranty obligations and address my grievances violates my consumer rights under the Consumer Protection Act, 2019.
Relief Sought
1. Refund the full purchase amount of INR [Purchase Amount] or replace the defective scooter with a new, fully functional unit.
2. Compensate me for the financial losses, mental agony, and inconvenience caused, amounting to INR 147000 and my loan interst
3. Cover litigation costs and any additional
I hereby declare that the information provided above is true to the best of my knowledge.
Thank you for your kind attention to this matter.
Yours sincerely,
JITENDER PAL
UTTAM NAGAR NEW DELHI 110059
jatinpal2007@gmail.com
Respected Sir
I am writing to lodge a formal complaint against Ola Electric (Ola Electric Mobility Pvt. Ltd.) for breakdown electric scooter, and providing inadequate customer service, causing me significant inconvenience, financial loss, and mental distress.
1. Breakdown Incident: On Aug 02, 2025, after traveling just 6km, the scooter broke down at 06:02 PM, leaving me stranded. I attempted to contact Ola Electric’s customer care number (080-33113311),
They requested for RSA. RSA team refused to send the car. He said they could send a car to tow it after two days. Because today is Saturday. And the showroom service center must have been closed. The representative provided temporary troubleshooting advice, which allowed me to reach home safely. This incident highlights the company’s failure to provide reliable emergency support.
2. Poor Mileage: Despite the company’s claim of a 176 km range, the scooter consistently delivers less than 100 km per full charge, even under optimal conditions. This significant shortfall violates the company’s advertised specifications and constitutes a misrepresentation of the product.
3. Unresponsive Customer Service: I sent over 10 emails to Ola Electric’s customer support, starting from Aug 02, 2025, reporting the breakdown and mileage issues. I received no response, demonstrating the company’s gross negligence and disregard for customer grievances.
The breakdown scooter, coupled with Ola Electric’s irresponsible behavior, has caused me significant inconvenience, financial loss (due to repeated service visits and transportation costs), and mental distress. The company’s failure to honor its warranty obligations and address my grievances violates my consumer rights under the Consumer Protection Act, 2019.
Relief Sought
1. Refund the full purchase amount of INR [Purchase Amount] or replace the defective scooter with a new, fully functional unit.
2. Compensate me for the financial losses, mental agony, and inconvenience caused, amounting to INR 147000 and my loan interst
3. Cover litigation costs and any additional
I hereby declare that the information provided above is true to the best of my knowledge.
Thank you for your kind attention to this matter.
Yours sincerely,
JITENDER PAL
UTTAM NAGAR NEW DELHI 110059
jatinpal2007@gmail.com
