tilaksharma
New member
- Seller Name
- IWQNBecommerce
- Company Name
- Flipkart
- Product Name
- Samsung Infinity Vision Television 55 inch
- Website Name
- https://www.flipkart.com/
- Loss Amount
- 32733
- Ratings
I order samsung 55 inch TV from flipkart on 25th september 2025 and was expected to be delivered by 29th september. On the day of delivery i contacted delivery agent multiple times and he kept telling me that he will come in an hour, at 9PM he called me saying that he will not deliver the product as his phone is about to be discharged. As soon as he ended the call app reflected delivery date as 1st Oct (1 day gap). I raised complaint on 29th and a resolution was promised by 1st october but nothing happened, On 1st october i got resolution date by 3rd oct then on 5th oct then on 4th oct then on 6th october. Every time i called customer support they always kept on repeating same line that your complained has been escalated and please wait for 48hours (even after waiting for 120+ hours). Customer care is unable to give any detail on seller, they said that they dont have any authority to share it, they cant share what action they took against seller or delivery agent, they cant even let me talk to a senior executive. All they say every time is backend team is working on it and we can not cancel your order. They are not even cancelling my order since it is out for delivery and seller is not delivering my product. My money is stuck and no one is taking any action.
On 3rd oct i contacted customer care again, but they told me that they will only give an update after 48 hours (not refund but an update if seller has approved refund or not), they are not taking any strict action against the seller and waiting for him to approve refund for my own hard earner money. Till date i have no update on my order and my money.
This scam is happening openly.
On 3rd oct i contacted customer care again, but they told me that they will only give an update after 48 hours (not refund but an update if seller has approved refund or not), they are not taking any strict action against the seller and waiting for him to approve refund for my own hard earner money. Till date i have no update on my order and my money.
This scam is happening openly.
