No service of Refrigerator from Reliance Digital

Shubham Garg

Shubham Garg

New member
Loss Amount
23000
Ratings
1.00 star(s)
I bought a 235L Double door fridge from Reliance Digital, Noida; last month only. It stopped cooling one day, I contacted the ResQ service centre, a technician was sent to check the issue. He told me that 2 parts are damaged and that he is ordering them which should be delivered in 7-10 working days. This was on 2nd August 2025. And today is 25th August 2025, I still have no update. I have contacted the customer care many times but they always say the same thing that wait for few days, your order is on priority. I just bought the fridge last month and it is just a useless box now.
 

Legal Remedies​

  1. Consumer Court Case
    • File before the District Consumer Disputes Redressal Commission (Noida).
    • Claim:
      • Refund of ₹23,000 OR new replacement fridge.
      • Compensation for mental harassment.
      • Litigation costs.
  2. Send Legal Notice
    • Through a lawyer, send a notice to Reliance Digital & Reliance ResQ. Demand replacement/refund within 7 days, failing which you’ll file a consumer case.
  3. Escalate to National Consumer Helpline (NCH)
    • Call 1800-11-4000 or WhatsApp +91-8800001915.
    • Register your complaint with invoice & service request details.
 
asha_kanta_sharma said:
Legal Remedies
Click to expand...
The first step is to send a legal notice, but as the shubham already emailed the company, legal notice is not required.

asha_kanta_sharma said:
Escalate to National Consumer Helpline (NCH)
  • Call 1800-11-4000 or WhatsApp +91-8800001915.
  • Register your complaint with invoice & service request details.
Click to expand...
Our previous experience with NCH was not good, we don't suggest our members to go to NCH.


@asha_kanta_sharma

Thanks for helping our members.

This is also a great support for us.

🙏🙏🙏🙏🙏🙏🙏🙏
 
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