- Model
- OLA S1 Pro 3rd GEN
- Dealer Name
- OLA
- Company Name
- OLA
- Customer Care Number
- 08033113311
- Loss Amount
- 25000
- Ratings
- Opposite Party Address
- #95/3b, Ground floor, AMR Arcade, Hosur Main Road, Konappana Agrahara, Electronic City, Bengaluru, Karnataka 560100,
Dear Team,
I purchased the Ola S1 Pro 3rd GEN (4 kW variant) three months ago. After the recent OS is upgrade, I have been facing severe functionality issues:
Post-Update Issues:
None of the riding modes (other than Normal) are working.
Cruise control, reverse mode, navigation, and other smart features are non-functional.
Mileage has dropped significantly — previously ~165 km/full charge, now only ~150 km.
Only basic driving, horn, and boot functions are operational.
This has greatly affected the usability of the scooter and my trust in the brand.
OLA Team’s Response:
1. When I approached customer care, they suggested downgrading the OS, but mentioned extra charges apply.
2. A ticket was raised to the backend team, but I was told I must purchase the Move OS+ plan for ₹10,000 to restore functionality — otherwise downgrade is not allowed.
3. None of these conditions were transparently communicated during purchase.
4. The showroom staff were unhelpful and dismissive, offering no real solution or support.
My Concerns:
I did not opt for Move OS+, yet it was automatically updated and now I’m being charged to regain features that were already functional.
This feels like a forced monetization strategy, holding key features behind a paywall after purchase.
The post-sale service has been frustrating and unprofessional, with no ownership of the issue from OLA team.
Request for Resolution:
I demand a rollback to the earlier stable OS version without extra charges, or restoration of full features that were available before.
A detailed explanation of why this forced update was pushed and why users are being charged after the fact.
Immediate attention from a senior support executive to resolve my case.
I regret choosing Ola due to this poor experience. I will not recommend it to others unless this is resolved promptly. It is unacceptable to pay for a product and then lose key features unless additional money is paid later. This feels unethical and exploitative.
Customer Details:
Vehicle: Ola S1 Pro (4 kW)
Date of Purchase: 11-4-2025
Vehicle no.Ka01kk9400
Looking forward to a swift resolution.
Sincerely,
Koduri Subba Rao,
9705927700
Bangalore , karnataka
I purchased the Ola S1 Pro 3rd GEN (4 kW variant) three months ago. After the recent OS is upgrade, I have been facing severe functionality issues:
Post-Update Issues:
None of the riding modes (other than Normal) are working.
Cruise control, reverse mode, navigation, and other smart features are non-functional.
Mileage has dropped significantly — previously ~165 km/full charge, now only ~150 km.
Only basic driving, horn, and boot functions are operational.
This has greatly affected the usability of the scooter and my trust in the brand.
OLA Team’s Response:
1. When I approached customer care, they suggested downgrading the OS, but mentioned extra charges apply.
2. A ticket was raised to the backend team, but I was told I must purchase the Move OS+ plan for ₹10,000 to restore functionality — otherwise downgrade is not allowed.
3. None of these conditions were transparently communicated during purchase.
4. The showroom staff were unhelpful and dismissive, offering no real solution or support.
My Concerns:
I did not opt for Move OS+, yet it was automatically updated and now I’m being charged to regain features that were already functional.
This feels like a forced monetization strategy, holding key features behind a paywall after purchase.
The post-sale service has been frustrating and unprofessional, with no ownership of the issue from OLA team.
Request for Resolution:
I demand a rollback to the earlier stable OS version without extra charges, or restoration of full features that were available before.
A detailed explanation of why this forced update was pushed and why users are being charged after the fact.
Immediate attention from a senior support executive to resolve my case.
I regret choosing Ola due to this poor experience. I will not recommend it to others unless this is resolved promptly. It is unacceptable to pay for a product and then lose key features unless additional money is paid later. This feels unethical and exploitative.
Customer Details:
Vehicle: Ola S1 Pro (4 kW)
Date of Purchase: 11-4-2025
Vehicle no.Ka01kk9400
Looking forward to a swift resolution.
Sincerely,
Koduri Subba Rao,
9705927700
Bangalore , karnataka
