Nilesh Movalia
New member
- Dealer Name
- Asus India
- Company Name
- Asus India
- Product Name
- NBN0CV137541473
- Customer Care Number
- 18002090365
- Loss Amount
- 25000
- Ratings
- Opposite Party Address
- ASUS India Pvt. Ltd.
402, Supreme Chambers, 17/18, Shah Industrial Estate,
Veera Desai Road, Andheri (West),
Mumbai, Maharashtra – 400053, India
I am filing this complaint against ASUS India for its failure to deliver the after-sales service as committed at the time of my service request.
I raised a service request (SR ID: INF3T70102) on July 4, 2025, at 4:50 PM for the repair or service of my ASUS laptop at my residence. The customer executive assured me that a service engineer would visit my premises within 48 hours and resolve the issue. However, as of 9:30 AM on July 7, 2025 (i.e., more than 64 hours later), I have neither received a service visit nor any updates, calls, or messages from ASUS. This complete lack of coordination and accountability has caused significant inconvenience, disruption to my professional responsibilities, and mental distress.
Despite attempting to contact customer care, no effective resolution has been provided. This has resulted in mental harassment, loss of productive time, and a serious breach of trust in ASUS's after-sales support. I am left with a non-functional laptop, despite having raised a valid and confirmed service request.
Due to ASUS’s failure to fulfill its service commitment, I have now filed an official complaint on the National Consumer Helpline portal (https://consumerhelpline.gov.in) under the category Electronics – Laptop – ASUS. The complaint includes all relevant information, and I have sought redressal and compensation as per the provisions of the Consumer Protection Act, 2019.
Relief Sought:
1. Immediate resolution of the pending service request without further delay
2. A written apology and formal explanation from ASUS regarding the service failure
3. Compensation of ₹25,000 for mental agony, wasted time, and professional disruption
4. Assurance of improvement in service standards and timely grievance redressal
I request the Consumer Forum to take cognizance of this matter and direct ASUS India to take appropriate responsibility and provide the necessary relief in accordance with consumer protection laws.
As of 8th July 2025 at 12:50 pm I did not received any service. Still I am suffering.
Kindly do the needful.
Thank you
Nilesh
I raised a service request (SR ID: INF3T70102) on July 4, 2025, at 4:50 PM for the repair or service of my ASUS laptop at my residence. The customer executive assured me that a service engineer would visit my premises within 48 hours and resolve the issue. However, as of 9:30 AM on July 7, 2025 (i.e., more than 64 hours later), I have neither received a service visit nor any updates, calls, or messages from ASUS. This complete lack of coordination and accountability has caused significant inconvenience, disruption to my professional responsibilities, and mental distress.
Despite attempting to contact customer care, no effective resolution has been provided. This has resulted in mental harassment, loss of productive time, and a serious breach of trust in ASUS's after-sales support. I am left with a non-functional laptop, despite having raised a valid and confirmed service request.
Due to ASUS’s failure to fulfill its service commitment, I have now filed an official complaint on the National Consumer Helpline portal (https://consumerhelpline.gov.in) under the category Electronics – Laptop – ASUS. The complaint includes all relevant information, and I have sought redressal and compensation as per the provisions of the Consumer Protection Act, 2019.
Relief Sought:
1. Immediate resolution of the pending service request without further delay
2. A written apology and formal explanation from ASUS regarding the service failure
3. Compensation of ₹25,000 for mental agony, wasted time, and professional disruption
4. Assurance of improvement in service standards and timely grievance redressal
I request the Consumer Forum to take cognizance of this matter and direct ASUS India to take appropriate responsibility and provide the necessary relief in accordance with consumer protection laws.
As of 8th July 2025 at 12:50 pm I did not received any service. Still I am suffering.
Kindly do the needful.
Thank you
Nilesh
