Issue not getting resolved since 6 days. Jio is rescheduling the engineer visits but no one is coming to fix my jio fiber connection

M

Manojsayz

New member
Dealer Name
Jio
Company Name
Jio Fiber
Customer Care Number
1800 896 9999
Loss Amount
2300
Ratings
1.00 star(s)
My jio fiber stopped working on third April in the morning. So I raised a ticket on third April at 9:38 AM. The engineer visit was scheduled around 2 PM. The same day. No one has come. I waited for another three days. Still no one responded. I cancel the ticket and I opened another ticket on sixth April. They schedule the ticket on seventh April and no one responded. They rescheduled to 8th April between 11 AM to 12 AM and today also no one responded. I called customer service multiple times. They promised me that they’ll fix the issue within two hours and no one has fixed my issue. Please help.
Attached are the tickets which I raised and cancelled.
 

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Dear @Manojsayz

We acknowledge your complaint regarding the delay and negligence by Jio Fiber in resolving your service issue, including the repeated rescheduling of engineer visits without action. Such conduct clearly falls under deficiency in service and unfair trade practice as defined in the Consumer Protection Act, 2019.


Your Legal Rights:​

As a consumer of telecom/internet services, you are entitled to:
  • Timely redressal of technical issues.
  • Clear and honest communication from the service provider.
  • Compensation in case of prolonged disruption or willful negligence.


Recommended Legal Action:​


Step 1: Send a Legal Notice to Reliance Jio demanding:​

  • Immediate resolution of the technical issue.
  • Apology and service continuity assurance.
  • Compensation for the mental stress and inconvenience caused due to service disruption.

Step 2: If they fail to act within 7–15 days:​

You may file a Consumer Complaint before your nearest District Consumer Forum under:
  • Describe all the details
  • Claim compensation for non-availability of service and legal expenses.


Documents Needed:​

  • Jio Account Number / Registered Mobile
  • Screenshots of Scheduled Visits / App Logs
  • Communication with Customer Support
  • Service Activation Bill / Invoice


Feel free to reach out if you require help in drafting and filing the Consumer Case.
 
Manojsayz said:
My jio fiber stopped working on third April in the morning. So I raised a ticket on third April at 9:38 AM. The engineer visit was scheduled around 2 PM. The same day. No one has come. I waited for another three days. Still no one responded. I cancel the ticket and I opened another ticket on sixth April. They schedule the ticket on seventh April and no one responded. They rescheduled to 8th April between 11 AM to 12 AM and today also no one responded. I called customer service multiple times. They promised me that they’ll fix the issue within two hours and no one has fixed my issue. Please help.
Attached are the tickets which I raised and cancelled.
Click to expand...
Same issue for me since a week
 
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