The order was not delivered

Varun

Varun

New member
Customer Care Number
+91 22 4343 338
Loss Amount
369
Ratings
1.00 star(s)
Opposite Party Address
Unit Number 2, A Wing, 2nd Floor, Times Square Building, Andheri Kurla Road, Marol, Andheri East, Mumbai, Maharashtra 400059, India
I placed an order but I have not received the product yet. However, the company is falsely showing the order as delivered in their system. I have already contacted their support and informed them that the order has not been delivered to me, but they are not providing any proper solution.
This is misleading and unfair to the customer. I request the company to either deliver the product immediately or issue a full refund.
I have attached screenshots of the conversation and order status as proof. Kindly look into this matter and resolve it as soon as possible.
 

Attachments

  • IMG-20260307-WA0005.jpg
    IMG-20260307-WA0005.jpg
    100.1 KB · Views: 2
  • IMG-20260307-WA0004.jpg
    IMG-20260307-WA0004.jpg
    52.7 KB · Views: 2
  • Screenshot_2026-03-06-23-15-43-000_com.whatsapp.jpg
    Screenshot_2026-03-06-23-15-43-000_com.whatsapp.jpg
    348.6 KB · Views: 2
Hello @Varun

We are outlining the first step to be taken before filing a case in the Consumer Forum.


Varun said:
However, the company is falsely showing the order as delivered in their system. I have already contacted their support and informed them that the order has not been delivered to me
Click to expand...

As you have already contacted the IGP team, skip the first step.

Step 1:
Skip this step as you have already WhatsApp them
  • We recommend that you first contact IGP customer care on their whatsapp number "+91-(22)3965-0300" and register your complaint.

Step 2:
If the customer care team is unable to resolve your concern, you can reach out to IGP Grievance Officer by a formal Legal Notice related to your order, along with the initial ticket number.

Email address: support@igp.com

Sample Notice :
TeamMember

Thread 'Notice to CMD of the Company'

To,
Chairman / Managing Director
Mention Company Name

Subject: Notice Before Filing Consumer Case in Consumer Forum.

Dear Sir/Madam,

This is to inform you that I, Your Name, am constrained to issue this notice on account of the deficiency in service and/or unfair trade practice committed by your company in relation to Mention product/service name, order number, date of transaction.

Despite repeated attempts made by me to resolve the matter amicably, including contacting your customer care, no satisfactory response or resolution has been provided till...

This step not only gives the IGP a chance to compensatate but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

If they already refunded the amount and provided you the reference number but the amount is not reflecting in your account, please contact your bank or payment provider.

Best regards,
Thanks
 
Back
Top