- Company Name
- Zomato
- Product Name
- Dominos
- Loss Amount
- 514
- Ratings
On 17th Dec I bymistakely paid for the order twice and zomato told me that they have already refunded me the amt but it has not shown in my account! @zomato
Hello @san
We are outlining the first step to be taken before filing a case in the Consumer Forum.
Please follow the steps mentioned below. If you have already contacted the company via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.
Day 1 - Step 1:
We recommend that you first send an email to the customer care department of the Zomato (support@zomato.com), clearly outlining your concerns, mention the transection details and request to Refund the amount.
Day 3 - Step 2:
If the support channel is not responding properly and you are not satisfied with the reply, contact Zomato Grievance Officer
Eternal Limited (formerly known as Zomato Limited)
Pioneer Square, Ground Floor,
Golf Course Extension,
Gurugram, Haryana – 122102, India
Email address: grievance@zomato.com
Phone: 011 41171443
Day 6 - Step 3:
If the Grievance Officer is not responding properly and you are not satisfied with the reply, contact Zomato Nodal person
Ashwat Kumar
Nodal Officer, Eternal Limited (formerly known as Zomato Limited)
Pioneer Square, Ground Floor,
Golf Course Extension,
Gurugram, Haryana – 122102, India
Email address: nodal@zomato.com
If they already refunded the amount and provided you the reference number but the amount is not reflecting in your account, please contact your bank or payment provider.
This step not only gives the Zomato a chance to refund but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.
Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.
Best regards,
Thanks
We are outlining the first step to be taken before filing a case in the Consumer Forum.
Please follow the steps mentioned below. If you have already contacted the company via email or customer care and have not received any response, kindly share the relevant details with us so that we may guide you further.
Day 1 - Step 1:
We recommend that you first send an email to the customer care department of the Zomato (support@zomato.com), clearly outlining your concerns, mention the transection details and request to Refund the amount.
Day 3 - Step 2:
If the support channel is not responding properly and you are not satisfied with the reply, contact Zomato Grievance Officer
Eternal Limited (formerly known as Zomato Limited)
Pioneer Square, Ground Floor,
Golf Course Extension,
Gurugram, Haryana – 122102, India
Email address: grievance@zomato.com
Phone: 011 41171443
Day 6 - Step 3:
If the Grievance Officer is not responding properly and you are not satisfied with the reply, contact Zomato Nodal person
Ashwat Kumar
Nodal Officer, Eternal Limited (formerly known as Zomato Limited)
Pioneer Square, Ground Floor,
Golf Course Extension,
Gurugram, Haryana – 122102, India
Email address: nodal@zomato.com
If they already refunded the amount and provided you the reference number but the amount is not reflecting in your account, please contact your bank or payment provider.
This step not only gives the Zomato a chance to refund but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.
Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.
Best regards,
Thanks