Hello
@maravideep
This is very common issue and can be solved without filing the case before the Consumer Commission.
Day 1 - Step 1:
We recommend that you first send an email to the customer care department of the
Zomato (
support@zomato.com), clearly outlining your concerns, mention the transection details and request to
Refund the amount.
Day 3 - Step 2:
If the support channel is not responding properly and you are not satisfied with the reply, contact
Zomato Grievance Officer
Eternal Limited (formerly known as Zomato Limited)
Pioneer Square, Ground Floor,
Golf Course Extension,
Gurugram, Haryana – 122102, India
Email address: grievance@zomato.com
Phone: 011 41171443
Day 6 - Step 3:
If the Grievance Officer is not responding properly and you are not satisfied with the reply, contact Zomato Nodal person
Ashwat Kumar
Nodal Officer, Eternal Limited (formerly known as Zomato Limited)
Pioneer Square, Ground Floor,
Golf Course Extension,
Gurugram, Haryana – 122102, India
Email address: nodal@zomato.com
If they already refunded the amount and provided you the reference number but the amount is not reflecting in your account, please contact your bank or payment provider.
This step not only gives the
Zomato a chance to refund but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.
Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.
Best regards,
Thanks
