Zomato Delivery Issue

paragaangani79

paragaangani79

New member
Seller Name
ETERNAL LIMITED
Company Name
ETERNAL LIMITED
Product Name
Food items
Website Name
https://www.zomato.com/
Loss Amount
486
Ratings
1.00 star(s)
Opposite Party Address
Pioneer Square, Ground Floor, Golf Course Extension, Gurugram, Haryana, 122102
Order number: 7148579152
Order placed at 4:55 pm
Expected delivery time: 46 mins after order placed/ accepted
Order was immediately accepted
Actual delivery time: 7:20 pm

No notification from Delivery partner.
No accountability
Contacted customer service twice. 1st executive closed without resolution, abrupt closure
2nd executive: got a call back, offer to give a zomato voucher, unacceptable for me

Want full cash refund+ penalty as it was planned for guest , had to make alternative arrangements in hurry.

Zomato executive+ delivery partner were clueless, no accountability, no customer empathy other then regular sorry.
 
Hello @paragaangani79

Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

P

Thread 'Food Not delivered but payment done'

HI Sir,
I have ordered some food through Zomato against order id - 6842707763 on 2nd of May and payment for the same was done at time of ordering but my food was still not delivered whereas on Zomato app its showing food delivered. Even after complaining multiple times i didn't received my money back from Zomato. Kindly take necessary action and get my fund refund immediately.

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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