WRONG PRODUCT RECEIVED FROM MYNTRA – RETURN DENIED

[Sanchitadas]

Seller Name

JAIPUR MAJESTIC CREATION

Company Name

ANOUK

Product Name

WOMEN FLORAL YOKE DESIGN PANELLED AARI WORK PURE COTTON KURTA WITH TROUSERS & WITH DUPATTA

Website Name

Myntra

Customer Care Number

8045161432

Loss Amount

1712

Ratings

1.00 star(s)

Opposite Party Address

JAIPUR MAJESTIC CREATION
36/37, PARSVNATH NARAYAN CITY, b-block, , Jaipur, rajasthan-
302029

I, Sanchita Das, would like to lodge a formal complaint against Myntra and the seller Jaipur Majestic Creation (Brand: Anouk) for delivering a wrong product and subsequently unfairly rejecting my return request.

Order & Product Details​

• Product Name: Women Floral Yoke Design Panelled Aari Work Pure Cotton Kurta with Trousers & Dupatta
• Brand: Anouk
• Seller Name: Jaipur Majestic Creation
• Website/App: Myntra
• Order Date: 15 January 2026
• Invoice Number: I0826JM000357097
• Order Number: 1320334-2449681-5644103
• Loss Amount: ₹1712

Issue Faced​

Upon delivery, I found that the product received was not the same as what I had ordered. The design, quality, and appearance did not match the product description and images shown on the Myntra platform.

Steps Taken​

• On the same day of delivery, I immediately contacted Myntra customer care.
• I made multiple calls to customer care.
• Instead of addressing my concern, my calls were dismissed, and the return request was rejected without proper inspection or justification.

Unfair Trade Practice​

This is a clear case of:

• Delivery of wrong product
• Deficiency in service
• Denial of legitimate return
• Mental harassment and financial loss to the consumer

Despite providing correct details and raising the issue within the return window, Myntra failed to resolve the issue.

Relief Sought​

I request the Hon’ble Forum to kindly direct the opposite parties to:

1. Refund the full amount of ₹1712, or provide a replacement with the correct product
2. Take necessary action against such unfair trade practices
3. Provide compensation for mental harassment and inconvenience caused

 

[TeamMember]

Hello @Sanchitadas

Thank you for reaching out. We noticed that you are facing the similar problem with Myntra that has already been addressed in a different thread.

We kindly request you to please review that thread for the information you’re looking for to contact Myntra and to know the procedure to file a case in the Consumer Forum.

Post in thread 'Myntra is not refunding my money'

1 May 2025

Hello @Jaya

I'm sorry to hear about the difficulties you're experiencing with obtaining a refund from Myntra. Based on Myntra's stated policies, refunds are typically processed within 7–10 working days after a return is authorized. However, delays can occur due to various reasons. Here's a structured approach to help you resolve this issue:

---

Steps to Resolve Your Refund Issue​

1. Review Myntra's Refund Policy:
   • Ensure that your return was initiated within the stipulated return window and that the product met all return conditions (unused, with original...

• TeamMember

In the thread, you will get overall information about the process and If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks