Wrong medicine was supplied and no response from customer care

skumar

skumar

New member
Seller Name
Optival Health Solutions Pvt Ltd, Hyderabad
Company Name
Optival Health Solutions Pvt Ltd, Hyderabad
Product Name
PEGCLEAR 200 ml oral solution
Website Name
medplusmart.com
Loss Amount
488
Ratings
4.00 star(s)
Opposite Party Address
OPTIVAL HEALTH SOLUTIONS PVT LTD
I bought a medicine PEGCLEAR 200 ml oral solution along with another 5 medicines on 9/11/24 through their website, but they delivered PEGCLEAR 119 gm powder. Chemical composition of both products are different. In the invoice, the name spelt correctly but a wrong product was delivered in its place.
I raised a grievance on the same day (complaint no. 2420080 dt. 10.11.24) and spoke to the customer care (040-67006700 ) several times They assured me of immediate action for replacement but till now not done.
I sent several mails to customer care (wecare@Medplusindia.com, also, I escalated the issue to escalating levels as below
escalations@medplusindia.com ( 15.11.24 & 16.11.24)
headservicequality@medplusindia.com (16.11.24 & 17.11.24)
grievanceofficer@medplusindia.com (18.11.24 & 20.11.24, 21.11.24 )
none of them responded to any maiWhat I received.jpgWhat I ordered .jpgWhat I ordered .jpgWhat I received.jpgl. Whenever I call customer they assure me of taking action but replacement is not done till now
 

Attachments

TeamMember said:
Hello @skumar Ji,

Is this a openbox delivery ??
Click to expand...
No, they deliver in a sealed cover which will be delivered through the nearest Medplus stores. The delivery boy leaves immediately after delivery of sealed cover. Even if I open and report any discrepancy, the delivery boy says "file a complaint online". Earlier, one medicine they sent wrong dosage and after online complaint and followup , it was replaced. But this time, no response to my mails.
 
TeamMember said:
Do you have any proof of this ?
Click to expand...
NO, when I called their customer care they replaced it . But I have another complaint wherein an inhaler is received in unsealed condition . Upon my complaint and follow up , they replaced it first and later refunded the amount as the replacement is also not in order. I have mail copies. I suggested for open delivery of products for which they said they have noted my request
 
Hello @skumar Ji,

I suggest you to file a case in Consumer Forum.

The process is very simple, you need to create an account in Consumer Commission E-Filing Application

After the verification, you need to upload 4 main files and supporting files.

1) Affidavit
2) Memo of Parties
3) Index
4) Events

And supporting documents like Addhar Card, Jobsheets, Bills etc... (Depending upon the Event file)

The forum will review your case and files and update you accordingly.

In Consumer Forum, your documentation part should be strong.

If still have a question feel free to contact us again..

Thanks
 
Hello @skumar Ji,

Kindly check your WhatsApp for the documents.

File Attached:
1) Affidavit
2) Memo of Parties
3) Index
4) Events
5) DOCUMENTS

You need to Notarize the Affidavit and sign the Documents.

For any query, feel free to contact us again.

Waiting for reply.
Thanks
 
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