Wrong Billing and wrong legal notice for VI mobile connection no. 7264087994 with Account I.D no. 183041268

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shubhaa.muley

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Hi Consumer court authority, Abhijit Khurana Sir, Vodafone customer care, Ambika Mam, and AdvocateChithore,

This is regarding Wrong Billing and wrong legal notice for VI mobile connection no. 72####4 with Account I.D no. 18####68

1- The numbers given in the leagl notice for contact are temporarily out of service. (further clarification please contact Mr/Miss. UZMA_SAYYED / ARBAZ_SHAIKH at 9545231722/9158138805 between 9.30 am to 6.30 pm on working days.)
2- The bill generated for mobile connection no. 726####94 is wrong and I have been telling the call center by email since I got the number. the situation is as follows:
a- I purchased this number on 14-Jan for international travel for my son as he was travelling to Canada and he should not be using public wifi for security reasons.
b- on 14-Jan SIM delivered to my Pune resident by VI person personally. He took all my relevant documents (Aadhar, PAN, Address proof, etc) and the mobile number given/mentioned below was activated. KYC was done. a person verified my residence, photo taken etc..
c- On 19-Jan i paid international roaming charges 3999/- so that my son during his travel can avail roaming facility. from 19-Jan mid-night i.e. 20-Jan morning the mobile was inactive due to negative verification. Although I was asking for the reason to the call centre, there was no answer but I was told that the issue will be resolved within 48hrs.
d- There's no data used and the number was suspended then why the bill is generated. Infact, I should get back my roaming charges 3999/- back.
e- there is a big disconnect or gap between your activation process and bill generation process.
f- Call centre team, stores team understand the issue but there's no process that they can work on to resolve this issue. From 20-Jan I have made several complaints to customer care. But there is no reply in turn for the same.
g- Call centre team has all the records that on 14 -Jan, 19-Jan- enabling international roaming, 20-Jan there is an update of negative verification. request operations and legal and billing team to do scrutiny of the same. They refused to provide me with the records of the same. This can be very well checked from VI backend systems.
h- My big question is if the number is deactivated due to negative verification then for a wrong bill which is generated, for that how come the team contacted me on my number 9#####0 and reached me on my address for recovery? Also, I would like to mention that I am presently using twoVI mobile connections, and based on this the 3rd number was requested for genuine reason, basically for usage during my son's international travel.
I- I would like to address this to consumer court. therefore mailing this to complaints@consumercourt.in.
J- Attaching Whatsapp communication screenshot of my son Ninad Muley that the sim / connection was not working during travel on 20-Jan.

Request Abhijit kishore Sir, Ambika Khurana mam and VI Customer care team to help me to correct billing and wrong legal complaint against me for 72####4 , which was never used at all due to negative verification.

Regards,
Shubha Muley
 

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Hello @shubhaa.muley

I'm sorry to hear about the issues you're facing with Vodafone Idea (Vi) regarding incorrect billing and the receipt of a legal notice for your mobile number 72####94 (Account ID: 183041268). Such situations can be distressing, but there are structured steps you can take to address and resolve the matter effectively.

Understanding Your Rights​

Under the Consumer Protection Act, 2019, telecom services are categorized as services, and consumers are entitled to:
  • Accurate billing: Charges should reflect actual usage and agreed-upon tariffs.
  • Timely resolution of disputes: Service providers must address billing complaints promptly.
  • Protection against unfair trade practices: Including overcharging or billing for services not availed.
If these rights are violated, consumers can seek redressal through appropriate channels.

Steps to Address the Issue​


1. Gather Documentation

Collect all relevant records, including:
  • Billing statements highlighting discrepancies.
  • Communication with Vi's customer service (emails, chat transcripts, call logs).
  • The legal notice received, noting the sender's details and claims made.
3. Escalate to the Appellate Authority

If the initial response is unsatisfactory:
  • File an appeal within 30 days of the unresolved complaint.
  • Provide your complaint docket number when contacting the Appellate Authority.
  • The appeal will be decided within 39 working days from the date of filing.

For contact details, visit Vi's Appellate Authority page.

4. File a Complaint with the National Consumer Helpline​


If the issue remains unresolved:
Provide all relevant details and documentation to support your complaint.

If you have not received any reply or response from the VI, follow next steps
  1. Send a Formal Legal Notice:
    • Draft a legal notice detailing the issue, VI's inadequate response, and your demand for resolution.
    • This can be done through a lawyer or by contacting our team that offer legal notice services.
    • Note: Always send notice via Registered Post only.
  2. File a Complaint with the Consumer Forum:

Legal Considerations​

Receiving a legal notice can be intimidating, but it's essential to understand:
  • Legal notices are not court summons: They are a formal way to demand payment or action.
  • You have the right to dispute the claims: If the billing is incorrect, you can challenge it.
  • Seek legal advice: If the matter escalates, consult a legal professional to understand your options.
In some cases, consumers have reported receiving legal notices for disputed bills, which were later resolved in their favor.

Additional Tips​

  • Maintain Records: Keep a log of all interactions with Vi, including dates, names, and summaries of conversations.
  • Stay Informed: Regularly check your billing statements to catch discrepancies early.
  • Be Proactive: Address issues promptly to prevent escalation.

By following these steps, you can seek appropriate redressal for the billing issues faced with Vodafone Idea. If you need assistance drafting communications or require further guidance, feel free to ask.
 
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