To ensure we understand your issue clearly and respond as efficiently as possible, we kindly request that you follow a specific format when posting your complaint on the forum.
Please use the following structure when submitting your complaint:
Start each point with the date when the issue or event occurred.
Describe the event or issue clearly, in a single line or paragraph.
If you’ve already contacted the company, mention every interaction with the date and a short summary of what was discussed or promised.
This helps us understand the timeline of your issue and respond step-by-step to resolve it effectively.
Example Format
Example – Faulty product received:
12-May-2024 – I received [Product Name] (Order ID: XXXXX). The item was not working properly (describe issue briefly).
13-May-2024 – I called customer support. They asked me to send a video as proof, which I did.
16-May-2024 – No response received yet regarding the replacement or refund.
Important:
Please avoid vague messages like “my product is not working” or “no one is replying.”
The more clear and date-specific your message is, the faster and more accurately we can assist you.
We appreciate your cooperation in helping us help you better.
