Willful ignorance of liability

V

Vikas tiwari

New member
Dealer Name
Excitel santosh communication Ramesh nagar delhi
Company Name
Excitel broadband
Customer Care Number
01169656965
Loss Amount
2000
Ratings
5.00 star(s)
I have purchased the excitel broadband in Delhi on 28/02/2023 with 2000 as a security deposit which is to be refunded fully after disconnection. I have submitted the device for disconnection in july 2024 which was picked up by the said team. Now application showing device under inspection from last 10 months since, policy of the company is generally within 2months refunds are issued, i have raised multiple complaints thousands of calls to customer support no resolution provided till date they keep the call on hold and provide no resolution from application. Is there anything as such rule of law ? Citizen protection? Please initiate a complaint against these people they are knowingly harassing me for my own money. It might not matter to most of people but it does to me being a student i can say it is not very productive of me to ask for 2000/- rupees after facing this much trouble but only i know the value of it.
 

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Hello @Vikas tiwari

Thank you for reaching out. We noticed that you are facing the similar problem but with Jio Fiber, which has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for as the procedure of filling complaint against Excitel will be the same.

M

Thread 'JioFiber Installation Fraudulent'

On the date of 30/03/2025 Jioiber team contact myself Mahika Goswami (30) for internet connect, i agreed for connection. They assured installation on 31/03/2025. Ashish installation techinician came on the same day 31/03/2025 and charged payment by confirming order by KYC registration and payment of Rs. 1111 in Credpay UPI and assured installation will be completed in 1-2hrs. After some time he told us that there is no port so they cannot proeed with the installation. SO we asked for the refund and proceed the cancellation as we wanted jiofiber only. He told us it will get cancelled...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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