Hello
@HARJIT Singh
I'm sorry to hear about the issues you're facing with your
Whirlpool 308 liter
Refrigerator. It's frustrating when a product under warranty isn't serviced promptly. Let's go through the steps you can take to resolve this matter.
Summary of Your Complaint
Product: Whirlpool 308 liter Refrigerator under warranty
- Issue: The Refrigerator is not functioning correctly, and despite being under warranty, the company has promised to replace it but event after one month no response from Whirlpool.
Recommended Actions
Gather Documentation:
- Collect all relevant documents, including the purchase invoice, warranty card, and any communication with Whirlpool's customer service.
- Escalate the Matter:
- If the initial customer support does not resolve the issue, escalate the matter to higher authorities within Whirlpool. Request contact details for the regional service manager or the head of customer service.
- Whirlpool Registered Address:
- Whirlpool of India Limited,
Plot No. A-4 MIDC Ranjangaon,
Taluka Shirur, Distt. Pune
Maharashtra 412220
Additional Tips
- Maintain Records: Keep a detailed record of all interactions with Whirlpool, including dates, names of representatives spoken to, and summaries of conversations.
Process of filing case against Whirlpool.
If previous steps don't yield results, consider filing a complaint with the Consumer Disputes Redressal Commission.
- Send a Formal Legal Notice::
- Draft a legal notice detailing your grievances and demand a refund or replacement.
- Specify a reasonable timeframe (typically 15 days) for Toshiba to respond.
- File a Complaint with the Consumer Forum:
Judgments Against Whirlpool.
West Bengal - Bankura -
The Competent Authority, Whirlpool Of India Limited V/S Sri Surajit Modak
Complainant:
Sri Surajit Modak S/O.- Late Yudhisthir Modak, R/O.- Rabindra Sarani, Near Amit Enterprise, P.O., P.S. & Dist.- Bankura, PIN- 722101, Mob: 8172055733.
OppositeParty:
- The Competent Authority, Whirlpool Of India Limited, (Corporate Office), Plot Number – 40, Gurgaon Sector – 44, Opposite Aparel House, Gurgaon – 122003. Haryana, Contact - 07947142895.
- The Competent Authority, Whirlpool Of India Limited, (Regional Office), 8, Room No.- 1A, 11th Floor, Shantiniketan Building, Circus Avenue, Kol- 700017, (Opposite British Council), Contact - 07942695935.
- The Competent Authority, FLIPKART INDIA PRIVATE LIMITED, Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka – 560034, India.
The Complainant’s case is that he purchased a
Triple Door Regrigerator (Model- Whirlpool 240 Litre Frost Free) under Invoice dated: 11/03/2023 for Rs.23,758/- on online platform through O.P.No.3. After installation on 15/03/2023 in his new Flat it was not on use till 17/06/2023 as the Flat was not ready but on 17/06/2023 when the Complainant started the refrigerator it was not cooling perfectly though the Compressor of the refrigerator ran the entire day without any pause.
The Complainant reported such unusual manifestation of the refrigerator to the Whirlpool Customer Centre on 18/06/2023 and on 06/07/2023 one technician on behalf of the Company visited the house of the Complainant and refilled the gas in the refrigerator Compressor after obtaining signature of the Complainant on the Job Card. Still the refrigerator was not properly functioning and instead of cooling the refrigerator had the heating effect and the problem was reported but the technician could solve the problem by some patch-work.
After five months the refrigerator again started abnormal cooling and when contacted the Company the technician recharged the gas in the Compressor of the refrigerator with the remark that there may be leakage in the Compressor which could not be detected and two months thereafter the refrigerator started to yield the same problem and the Complainant registered his complaint on 18/04/2024 to which the Whirlpool Distributor responded by email on11/05/2024 with the assurance to replace the refrigerator on charging minimal replacement cost of Rs.11,093/-.
The Complainant is not ready and willing to such replacement on extra payment and hence this case with the prayer for replacement of the defective refrigerator with a new one or refund the price thereof together with compensation.
ORDER
O.P./Whirlpool Co. is directed to replace the defective refrigerator of the Complainant by a new one of the same Model without charging any replacement cost within one month from this date or to refund the price thereof with Litigation Cost of Rs.10,000/-within the said period in default law will take its own course.
Consumer Court Case against The Competent Authority, Whirlpool Of India Limited V/S Sri Surajit Modak - Consumer Court Case against - The Competent Authority, Whirlpool Of India Limited
www.consumercourt.in
Important Tip:
Before taking legal action, it is advisable to first send a legal notice to the Opposite Party.
Note:
We can assist in:
- Drafting professional legal notices.
- Filing consumer complaints for deficiency in service.
Feel free to contact us if you wish to proceed with a
legal notice draft or
complaint preparation.
Regards,
Support Team
