Hello
@kailash157
I'm sorry to hear about the ongoing issues with your Livpure Zinger RO system. Given that your unit has been non-functional since May 1st, despite multiple service requests, and considering the company's refusal to refund your ₹8,388 subscription fee, it's understandable that you're seeking a resolution. Here's a structured approach to address this situation:
Steps to Resolve the Issue
1. Contact Livpure Customer Support
Email the Livpure customer care, clearly explain your situation, providing details such as your subscription ID, the date of the last payment, and the issues faced. Request immediate service or a refund.
If all else fails, consult a legal professional to understand your rights and potential legal remedies. They can assist in drafting a legal notice or pursuing further legal action if necessary.
1. File a Complaint with the National Consumer Helpline (NCH):
- Visit the NCH website to lodge your complaint.
- Provide all relevant details and supporting documents.
2. Send a Formal Legal Notice:
- Draft a legal notice detailing the issue, Livpure's inadequate response, and your demand for resolution.
- This can be done through a lawyer or by contacting our team that offer legal notice services.
- Note: Always send notice via Registered Post only.
3. File a Complaint with the Consumer Forum:
Legal Precedents Supporting Your Case
Case Highlights
Punjab - Ludhiana -
M/s Livpure Smart Home Pvt.Ltd. V/S Dr.Abhishek Goyal
Dr. Abhishek Goyal, resident of 69-A, Rishi Nagar, Ludhiana.95011-02345
Versus
M/s. Livepure Smart Homes Private Ltd., Registered Office WZ-106/109, Rajori Garden Extension, Delhi-110027 through its Managing Director.
M/s. Livepure Smart Homes Private Ltd., Khasra no.13/18/2, Goyal Estate Garden, Jalandhar Road, Near Ladhowal Brdige, Ludhiana Through its Incharge.144007.
In brief, the facts of the case are that the complainant purchased a water filter LIV-PLATINO+COPPER2000 (RO+UV+UF+Min+TE) vide invoice No.23-24/2513830386 dated 03.04.2023 for Rs.18,000/- including installation charges. At the time of installation of RO by team of the OPs, it was observed that RO machine was not working properly and it was a defective piece and was also causing leakage and they requested to install the machine later on after its repair to which the complainant refused to install a repaired piece. Even the team of the OPs admitted the fact of supply of a defective item. The complainant stated that he requested the OPs to refund his amount. Even he approached the OPs through customer care help centre by way of Emails but the OPs refused to refund his money rather offered to replace the item. However, representative of the OPs promised to refund the entire amount but thereafter, the OPs neither replace nor installed the RO machine nor refunded the amount despite various correspondence by way of Emails. The act and conduct of the OPs amounts to deficiency in service and unfair trade practice on their part due to which the complainant claimed to have suffered mental loss, agony and torture. The complainant sent legal notice dated 05.06.2023 upon the OPs but to no effect. Hence this complaint, whereby the complainant has prayed for issuing directions to the OPs to refund the entire amount along with interest or to replace and to install the new RO machine. The complainant also prayed for issuing direction to the OPs to pay Rs.1,00,000/- as compensation and Rs.55,000/- as litigation expenses.
So in the given set of circumstances, the act and conduct of the OPs amounts to unfair trade practice and as such, it would be just and appropriate if the OPs are directed to the refund Rs.18,000/- i.e. the invoice value of the product as per invoice Ex. C1 subject to handing over of R.O by the complainant to the OPs within 15 days from the date of receipt of copy of order and a composite costs of Rs.7,000/- is ordered.
As a result of above discussion, the complaint is exparte partly allowed with an order that the complainant will hand over the RO in question to the OP2 office at Ludhiana within 15 days from the date of receipt of copy of order and thereafter, the OPs shall refund Rs.18,000/- i.e. the invoice value of the product as per invoice Ex. C1 within 30 days from the date of receipt of RO from the complainant. The OPs shall further pay composite cost of Rs.7,000/- (Rupees Seven Thousand only) to the complainant. Compliance of the order be made within 30 days from the date of receipt of copy of order. Copies of order be supplied to parties free of costs as per rules. File be indexed and consigned to record room.
Consumer Court Case against M/s Livpure Smart Home Pvt.Ltd. V/S Dr.Abhishek Goyal - Consumer Court Case against - M/s Livpure Smart Home Pvt.Ltd.
www.consumercourt.in
Case Highlights
Haryana - Hisar -
Livpure Private Limited V/S Piyush
Piyush, aged 34 years C/o Suman Sharma, Chairman House, Lal Sarak, Purani Subji Mandi, Hansi, Tehsil Hansi, District Hisar
Versus
Livpure Private Limited (A SAR group of Companies), Corporate Office: Plot No.221, Udyog Vihar, Phase-I, Sector 20, Gurugram, Haryana 122016 through its authorized signatory
Complainant has filed this complaint under Section 35 of the Consumer Protection Act, against the respondent/ Opposite Party (hereinafter to be referred as Op) with the prayer for directing the Op either to replace the R.O. System or to refund the cost of Rs.7,990/- of R.O. System along with interest @ 18% per annum from 24.02.2023 till its actual payment and also to pay a sum of RS.2,00,000/- as compensation and Rs.22,000/- as litigation expenses.
Consequently, this Commission is of the considered view that there is merit in this complaint and same is accepted. The Op is hereby directed to lift over the defective product from the premises of the complainant at his own expenses and further directed either to replace the defective product with new one of same make or higher make or to refund the amount of Rs.7,990/- along with interest @ 9% per annum from
the date of purchase i.e. 01.06.2023 till its realization. The Op is further burdened with the amount of Rs.3,000/- as compensation plus Rs.3000/- as cost of litigation. Further, the complainant is directed to handover the product at the time of replacement of product/receiving amount. This order be complied with by the Op within 45 days, from the date of passing of this order, otherwise the amount shall carry an interest @ 12% per annum for the default period i.e. after 45 days of this order. Complainant is further directed to send a copy of this order by registered post at his own level to Op.
Consumer Court Case against Livpure Private Limited V/S Piyush - Consumer Court Case against - Livpure Private Limited
www.consumercourt.in
Additional Tips
- Document Everything: Keep records of all communications, service requests, and responses.
- Social Media: Sometimes, posting your grievance on platforms like Twitter or Facebook can prompt a quicker response from companies.
- Alternative Dispute Resolution: Consider mediation or arbitration as alternative means to resolve the dispute without going to court.
By following these steps, you can systematically address the issue with your Livpure RO system. If you need assistance drafting communications or require further guidance, feel free to ask.
Important Tip:
Before taking legal action, it is advisable to first send a legal notice to the Opposite Party.
Note:
We can assist in:
- Drafting professional legal notices.
- Filing consumer complaints for deficiency in service.
Feel free to contact us if you wish to proceed with a
legal notice draft or
complaint preparation.
Regards,
Support Team
