Watch I received is not working and company is not responding

P

premshah

New member
Seller Name
rimchrono.com
Company Name
Rim chrono
Product Name
Rim chrono white watch R1
Website Name
rimchrono.com
Customer Care Number
9582670736
Loss Amount
999
Ratings
2.00 star(s)
Opposite Party Address
Next gen Ecom solutions
EE block 2679
Jahangir puri
Near Jahangir Puri
North West Delhi
110033
State code 07
I ordered a watch from rimchrono.com
I received it on Saturday i.e.25/01/2025
It is not working and also time changing and all is not possible
I tried for replacement by complaining on the website , mailed them and also tried to call them.
But they are not responding at all.
It is fake watch then i ordered.
 

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Hello @premshah Ji,

If you received a faulty watch and the Rim chrono customer care is unresponsive, we suggest taking immediate action. Begin by sending a written complaint to the Rim chrono’s registered address, clearly outlining the issue and attaching proof of purchase. Request a replacement or refund within a reasonable timeframe. If the company still does not respond, send a legal notice demanding resolution. Retain all communication records as evidence. If the issue remains unresolved, you can file a complaint in the Consumer Forum, citing deficiency in service and product quality, and seek compensation for the inconvenience caused.

For any legal help you can contact us.

Thanks
 
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