It has been 3 months since the washing machine became defective. After registering the complaint, the technician came to check it once and left. I have been calling customer care for 3 months now. They say that the machine parts are coming. There is no progress yet.
To ensure we understand your issue clearly and respond as efficiently as possible, we kindly request that you follow a specific format when posting your complaint on the forum.
Please use the following structure when submitting your complaint:
Start each point with the date when the issue or event occurred.
Describe the event or issue clearly, in a single line or paragraph.
If you’ve already contacted the company, mention every interaction with the date and a short summary of what was discussed or promised.
This helps us understand the timeline of your issue and respond step-by-step to resolve it effectively.
Example Format
Example - Service Complaint:
02-May-2024 – I purchased a [Product Name] (Order ID: XXXXX). from [Company Name].
08-May-2024 – I found that the product is not working properly [mention details].
08-May-2024 – I contacted customer support and was told it would be problem [Mention complete details].
11-May-2024 – Still not received any service. No further updates from the company.
15-May-2024 – I emailed again, but haven’t received any reply yet.
Important:
Please avoid vague messages like “my product is not working” or “no one is replying.”
The more clear and date-specific your message is, the faster and more accurately we can assist you.
We appreciate your cooperation in helping us help you better.
