Loan Vaishali securities (Hope fund) denying my refund

V

Vishnupriya

New member
Bank Name
Vaishali Securities
Customer Care Number
9611713129
Loss Amount
1500
Ratings
1.00 star(s)
Opposite Party Address
Cash for gold pvt ltd
Abhishek@cashforgoldpvt.com
Wadhwa IIA-12, Lajpat Nagar South
New delhi 110024
I had taken loan from this personal loan app called hope fund. Today I repaid the amount of 4040 without knowing that I had enabled the automatic credit of next loan right after paying off the existing one. Vaishali securities was the receiver. They credited the loan amount without even requesting. I never wanted a second loan from them. I know it was mistake. And that's why I paid them back and disabled the automatic credit option in their application. I paid 4260 today immediately including the amount 2960 they credited and my own money 1500. They charge a very high interest. I told them I didn't want this loan, take the money you credited and give my 1500 back . They are not willing to do so. I didn't even spend the money they credited . Please do something on this. I really need my 1500 back.
 

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TeamMember said:
Please share the communication details..
Click to expand...
Also I received messages from multiple numbers from them. Latest one says new loan has been disbursed into my account. Which is absolutely false. Nothing is credited as I didn't ask for one. I will attach those screenshots too
 

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Hello @Vishnupriya

We have carefully reviewed all the details and documents you have submitted regarding your complaint. Based on our thorough evaluation, we regret to inform you that the only viable option left is to file a case before the nearest District Consumer Disputes Redressal Forum.
You can file the case through the online e-Jagriti portal: e-jagriti Platform: Ministry of Consumer Affairs, Food, and Public Distribution, Government of India

To initiate your complaint, the following documents need to be submitted:
  1. Index – A list of all enclosures/documents attached.
  2. Memo of Parties – Details of the complainant(s) and respondent(s).
  3. Affidavit – A sworn statement verifying the contents of the complaint.
  4. List of Events / Chronology – A timeline of key events related to the issue.
  5. Supporting Documents – Invoices, receipts, communication proofs, warranty cards, etc.
We can assist you by:
  • Drafting all the necessary documents (Index, Complaint, Affidavit, List of Events, etc.)
  • Uploading and filing the complaint on the Consumer Forum website on your behalf
  • Guiding you through the hearing process and next steps
If you would like to proceed, kindly confirm, and we will begin preparing your case files right away.

Thanks
 
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