Urgent: Refund Request for Returned Order ID 130084297701587612302 from myntra through Ekart

nhraut0704

nhraut0704

New member
Seller Name
Puma
Company Name
Myntra
Product Name
Puma show
Website Name
Myntra.com
Customer Care Number
8061561999
Loss Amount
2449
Ratings
1.00 star(s)
Opposite Party Address
sumit
Dear Team,


I am writing to formally raise a concern regarding a pending refund for my order placed on Myntra (Order ID: 130084297701587612302, Return ID: 100048620327).

As per the return request, I received a confirmation stating the pickup would be completed by 8th June 2025. A representative from Ekart, Mr. Vinod Kumar, came to collect the product on the same day between 3:00–4:00 PM. I have CCTV footage confirming the pickup.

However, the pickup status was not updated in the Myntra app. After contacting customer care, I was informed that a complaint had been raised and the resolution TAT was until 12th June 2025.

Despite following up multiple times:
  • I contacted the Ekart representative directly, who confirmed the item was at the store and promised to update the status the same evening.
  • He failed to do so.
  • Repeated follow-ups the next morning yielded the same assurance, but still no update was made.
  • Multiple calls and emails to Myntra have only resulted in automated acknowledgments, with no resolution.
    As of now, neither have I received my refund of ₹2,449, nor do I have the product in my hand. This ongoing issue has caused significant stress and inconvenience.
I kindly request you to escalate this matter on priority, process the refund at the earliest, and acknowledge the inconvenience caused due to the delay and lack of communication.

If this issue is not resolved promptly, I will be compelled to file a formal complaint with the consumer forum.

Looking forward to a swift resolution.
 
Hello @nhraut0704

Thank you for reaching out. We noticed that you are facing the similar problem that has already been addressed in a different thread. We kindly request you to please review that thread for the information you’re looking for.

Please Note: The process of filing case in the Consumer Forum is same even if the Company is different.

KIRTI SINGH

Thread 'Amazon Issue & Complaint'

Hi Everyone,

I hope this message finds you well. I am extremely frustrated and dissatisfied with the ongoing issues surrounding my return and refund process.

I had ordered a Men's Leather Retail® Men's Solid Biker Jacket (Order No: 406-7361448-8101941) on 26th January and returned it on 4th February. The payment was made through Amazon Pay, and yet, it has now been over two months and I still haven’t received my refund. This delay is completely unacceptable, and I’ve made numerous attempts to resolve the issue.

I have already contacted the Amazon...

If you still have any questions or need further clarification, feel free to reply here with the specific question that wasn’t answered in the previous thread. Our team will be happy to assist you further.

Thanks
 
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