- Model
- OLA S1
- Dealer Name
- Door No. 76-10-20, Ground Floor, Gandhi Bomma Road, Vidhyadharapuram, Vijayawada – 520012.
- Company Name
- OLA Electric Technologies Pvt. Ltd
- Customer Care Number
- 08033113311
- Loss Amount
- 50000
- Ratings
- Opposite Party Address
- OLA Electric Service Centre.
Door No. 03-22-9/B, Brahmam Gari Street, Naidupet,
Guntur, Andhra Pradesh – 522007
Ola Campus, Wing C, Prestige RMZ Startech,
Hosur Road, Municipal Ward No. 67, Municipal No. 140,
Industrial Layout, Koramangala, Bengaluru,
Karnataka – 560095
Dear Ola Electric Team,
I am writing this email as a final escalation regarding the extreme and unacceptable delay in resolving my service request #09517651, originally raised on August 10, 2025.
As of today (November 19, 2025), it has been 101 days (over 14 weeks) without any repair, update, or confirmed service timeline. My OLA S1 scooter remains completely non-functional (not moving, not charging, display not turning on).
My Details
Name: Siva Prasad Gangu
Phone: 9985011811
Address: Mamillapalli, Ponnur, Guntur, AP – 522318
Vehicle & Warranty Details
Vehicle Model: OLA S1
Vehicle Number: AP39RU7541
Chassis Number: P53ABDCB0CAA00768
Engine Number: M2SA0101AD0149
OlaCare Plus Subscription: OLACARE-P53ABDCB0CAA00768
Extended Warranty Invoice Nos.: AP11032479, AP11033844
Issue Summary
Despite multiple follow-ups through:
Calls to customer care
Repeated emails
Visits to the Naidupet, Guntur service centre
Escalations on X and LinkedIn
NCH Grievance (ID: 8030757)
There has been no accountability, no progress, and no committed repair timeline from Ola Electric.
This prolonged inaction constitutes:
Deficiency of Service – Section 2(11), Consumer Protection Act 2019
Violation of OlaCare Plus service agreement
Mental harassment
Financial loss due to alternate transport for 3+ months
My Immediate Requirements
1. Written Commitment for Repair
A senior manager or authorised technician must contact me within 24 hours with a clear, written service timeline.
The complete repair of SR #09517651 must be finished within 72 hours.
2. Compensation
I demand ₹50,000 for:
101 days of non-availability of vehicle
Mental agony and harassment
Breach of service agreement
Financial expenses incurred for alternate transport
This is fully claimable under Sections 35 & 39 of the CPA 2019.
If Not Resolved Within 7 Days
If Ola Electric fails to respond and resolve the issue, I will proceed with:
Filing a formal case with the District Consumer Disputes Redressal Commission, Guntur
Seeking higher compensation, litigation expenses, and punitive damages
All call logs, emails, service visits, and grievance submissions will be provided as evidence.
I expect your immediate response and resolution.
Sincerely,
Siva Prasad Gangu
I am writing this email as a final escalation regarding the extreme and unacceptable delay in resolving my service request #09517651, originally raised on August 10, 2025.
As of today (November 19, 2025), it has been 101 days (over 14 weeks) without any repair, update, or confirmed service timeline. My OLA S1 scooter remains completely non-functional (not moving, not charging, display not turning on).
My Details
Name: Siva Prasad Gangu
Phone: 9985011811
Address: Mamillapalli, Ponnur, Guntur, AP – 522318
Vehicle & Warranty Details
Vehicle Model: OLA S1
Vehicle Number: AP39RU7541
Chassis Number: P53ABDCB0CAA00768
Engine Number: M2SA0101AD0149
OlaCare Plus Subscription: OLACARE-P53ABDCB0CAA00768
Extended Warranty Invoice Nos.: AP11032479, AP11033844
Issue Summary
Despite multiple follow-ups through:
Calls to customer care
Repeated emails
Visits to the Naidupet, Guntur service centre
Escalations on X and LinkedIn
NCH Grievance (ID: 8030757)
There has been no accountability, no progress, and no committed repair timeline from Ola Electric.
This prolonged inaction constitutes:
Deficiency of Service – Section 2(11), Consumer Protection Act 2019
Violation of OlaCare Plus service agreement
Mental harassment
Financial loss due to alternate transport for 3+ months
My Immediate Requirements
1. Written Commitment for Repair
A senior manager or authorised technician must contact me within 24 hours with a clear, written service timeline.
The complete repair of SR #09517651 must be finished within 72 hours.
2. Compensation
I demand ₹50,000 for:
101 days of non-availability of vehicle
Mental agony and harassment
Breach of service agreement
Financial expenses incurred for alternate transport
This is fully claimable under Sections 35 & 39 of the CPA 2019.
If Not Resolved Within 7 Days
If Ola Electric fails to respond and resolve the issue, I will proceed with:
Filing a formal case with the District Consumer Disputes Redressal Commission, Guntur
Seeking higher compensation, litigation expenses, and punitive damages
All call logs, emails, service visits, and grievance submissions will be provided as evidence.
I expect your immediate response and resolution.
Sincerely,
Siva Prasad Gangu