HarpreetSingh
New member
- Hotel Name
- Collection O Govind Marg
- Website Name
- OYO Rooms
- Customer Care Number
- 9313931393
- Loss Amount
- 2421
- Ratings
Case Reference: Failure to provide habitable accommodation/Breach of contract.
KEY BOOKING DETAILS
• Hotel Name: Collection O Govind Marg
• OYO Booking ID: ONIZ1848
• Booking Period: October 20th to October 24th (5 nights)
CHRONOLOGY OF EVENTS
1. Oct 20th, 8:00 PM (Check-in): The initial room and 3-4 alternative rooms shown by hotel staff were determined to be extremely unhygienic and filthy. Due to exhaustion and lack of alternatives, I was forced to reluctantly accept one of the dirty rooms for the night.
2. Oct 21st, 8:00 AM: Contacted OYO Customer Care (CC) to report the issue and request an immediate resolution.
3. Oct 21st, 8:00 AM – 10:30 AM (2.5+ Hours): Hotel staff, guided by CC, showed over 10 additional rooms, none of which met basic cleanliness standards.
4. Oct 21st (Time approx. 9:00 AM): Photographic evidence of the unhygienic rooms was sent via email to OYO Customer Care during the ongoing phone call.
5. Resolution Denied: I requested a reasonable solution: retain the rent for Oct 20th (one night) and refund the remainder so I could book a different hotel. This request was explicitly denied by OYO CC.
6. Current Status (10:30 AM): No solution (refund or transfer) has been provided. The issue remains unresolved after multiple hours of escalation attempts.
DEMANDS & INTENT
• Primary Demand: Full and immediate refund for the entire booking, OR immediate transfer to a demonstrably clean OYO property.
• Legal Basis: Failure to deliver the contracted service and provide accommodation fit for habitation.
• Next Step: Proceeding with legal counsel due to OYO's failure to resolve the issue within a reasonable timeframe (2.5+ hours and counting).
KEY BOOKING DETAILS
• Hotel Name: Collection O Govind Marg
• OYO Booking ID: ONIZ1848
• Booking Period: October 20th to October 24th (5 nights)
CHRONOLOGY OF EVENTS
1. Oct 20th, 8:00 PM (Check-in): The initial room and 3-4 alternative rooms shown by hotel staff were determined to be extremely unhygienic and filthy. Due to exhaustion and lack of alternatives, I was forced to reluctantly accept one of the dirty rooms for the night.
2. Oct 21st, 8:00 AM: Contacted OYO Customer Care (CC) to report the issue and request an immediate resolution.
3. Oct 21st, 8:00 AM – 10:30 AM (2.5+ Hours): Hotel staff, guided by CC, showed over 10 additional rooms, none of which met basic cleanliness standards.
4. Oct 21st (Time approx. 9:00 AM): Photographic evidence of the unhygienic rooms was sent via email to OYO Customer Care during the ongoing phone call.
5. Resolution Denied: I requested a reasonable solution: retain the rent for Oct 20th (one night) and refund the remainder so I could book a different hotel. This request was explicitly denied by OYO CC.
6. Current Status (10:30 AM): No solution (refund or transfer) has been provided. The issue remains unresolved after multiple hours of escalation attempts.
DEMANDS & INTENT
• Primary Demand: Full and immediate refund for the entire booking, OR immediate transfer to a demonstrably clean OYO property.
• Legal Basis: Failure to deliver the contracted service and provide accommodation fit for habitation.
• Next Step: Proceeding with legal counsel due to OYO's failure to resolve the issue within a reasonable timeframe (2.5+ hours and counting).