manasviigoyal
New member
- Dealer Name
- No name
- Company Name
- Delivery
- Customer Care Number
- +91 80-69856101
- Loss Amount
- 1240
- Ratings
- Opposite Party Address
- Bengluru
Dear Delivery Customer Support,
I am extremely disappointed and frustrated with the way my order has been handled. I placed this order last weekend, and it was supposed to be delivered yesterday. It has now been more than a week, and the parcel has not even been picked up yet.
What is even more unacceptable is the complete lack of accountability from your side. I have contacted multiple delivery agents regarding this issue, and every single time I have been given the same response — that there is “nothing in their hands” and that they can only raise a query. I have already spoken to several different people, raised queries, and waited patiently, yet nothing has actually been done.
At this point, I genuinely fail to understand what the purpose of your customer support system is if no one is willing or able to resolve a basic delivery issue. I should not have to repeatedly chase different agents for an order that was supposed to have been delivered days ago.
To make matters worse, I am now unable to even contact your support team through the number provided on the app because I am being told there is a “network issue.” This is extremely inconvenient and reflects very poorly on the level of customer service being provided.
I have waited long enough and have absolutely no interest in continuing to waste my time following up on an order that your company has failed to process properly. I no longer want the order. I want my full refund processed immediately.
Please do not ask me to raise another query, wait for another agent, or contact another department. I have already done all of that. The responsibility to resolve this issue now lies with Delivery.
I expect:
This entire experience has been extremely frustrating, and the lack of proper communication and accountability has been unacceptable. I expect this matter to be resolved without any further delay.
Regards,
Manasvi Goyal
I am extremely disappointed and frustrated with the way my order has been handled. I placed this order last weekend, and it was supposed to be delivered yesterday. It has now been more than a week, and the parcel has not even been picked up yet.
What is even more unacceptable is the complete lack of accountability from your side. I have contacted multiple delivery agents regarding this issue, and every single time I have been given the same response — that there is “nothing in their hands” and that they can only raise a query. I have already spoken to several different people, raised queries, and waited patiently, yet nothing has actually been done.
At this point, I genuinely fail to understand what the purpose of your customer support system is if no one is willing or able to resolve a basic delivery issue. I should not have to repeatedly chase different agents for an order that was supposed to have been delivered days ago.
To make matters worse, I am now unable to even contact your support team through the number provided on the app because I am being told there is a “network issue.” This is extremely inconvenient and reflects very poorly on the level of customer service being provided.
I have waited long enough and have absolutely no interest in continuing to waste my time following up on an order that your company has failed to process properly. I no longer want the order. I want my full refund processed immediately.
Please do not ask me to raise another query, wait for another agent, or contact another department. I have already done all of that. The responsibility to resolve this issue now lies with Delivery.
I expect:
- Immediate cancellation of the order
- A full refund of the amount paid
- Confirmation of the refund and its expected processing timeline
This entire experience has been extremely frustrating, and the lack of proper communication and accountability has been unacceptable. I expect this matter to be resolved without any further delay.
Regards,
Manasvi Goyal