snadeempsg
New member
- Dealer Name
- Eureka Forbes
- Company Name
- Eureka Forbes
- Product Name
- Aquaguard Aura UV+UF Water Purifier
- Customer Care Number
- 7039883333
- Loss Amount
- 5000
- Ratings
**Complaint:**
I am extremely disappointed with the after-sales service provided by Eureka Forbes for my Aquaguard water purifier. I purchased a **2-year AMC** (Annual Maintenance Contract) with the expectation of timely service and technician visits. However, my experience has been unacceptable.
**Details of the issue:** - Water stopped flowing (need filter replacement)
**Product:** Aquaguard Aura UV+UF Water Purifier
**Genuine AMC Duration:** Active Gold AMC for 2 Years (Paid in full) - Valid until 26th April 2026
**Complaint Reference Number:** - CM-090825-57004907
**Date of Initial Complaint:** - 9th Aug 2025
**Follow-ups Made:** Over 10 calls to customer service
**Current Status:** No technician visit, no resolution
**Phone no -** 9686831400
Despite repeated assurances from the customer service team, no action has been taken. I have received no updates, no technician visit, and no explanation for the delay. This violates the terms of the AMC, which promised regular maintenance and prompt service.
I am now requesting one of the following:
1. **Immediate resolution** of my complaint with a technician visit within 48 hours
2. **Full refund** of my AMC amount due to breach of service agreement
If Eureka Forbes fails to act, I will escalate this issue further through legal channels and social media platforms.
**Customer Details:**
Name: Nadeem
Location: Sathyamangalam, Tamil Nadu
Registered Mobile Number: 9686831400
I urge ConsumerCourt.net to take this matter seriously and help me retrieve my AMC amount or ensure service is delivered immediately.
I am extremely disappointed with the after-sales service provided by Eureka Forbes for my Aquaguard water purifier. I purchased a **2-year AMC** (Annual Maintenance Contract) with the expectation of timely service and technician visits. However, my experience has been unacceptable.
**Details of the issue:** - Water stopped flowing (need filter replacement)
**Product:** Aquaguard Aura UV+UF Water Purifier
**Genuine AMC Duration:** Active Gold AMC for 2 Years (Paid in full) - Valid until 26th April 2026
**Complaint Reference Number:** - CM-090825-57004907
**Date of Initial Complaint:** - 9th Aug 2025
**Follow-ups Made:** Over 10 calls to customer service
**Current Status:** No technician visit, no resolution
**Phone no -** 9686831400
Despite repeated assurances from the customer service team, no action has been taken. I have received no updates, no technician visit, and no explanation for the delay. This violates the terms of the AMC, which promised regular maintenance and prompt service.
I am now requesting one of the following:
1. **Immediate resolution** of my complaint with a technician visit within 48 hours
2. **Full refund** of my AMC amount due to breach of service agreement
If Eureka Forbes fails to act, I will escalate this issue further through legal channels and social media platforms.
**Customer Details:**
Name: Nadeem
Location: Sathyamangalam, Tamil Nadu
Registered Mobile Number: 9686831400
I urge ConsumerCourt.net to take this matter seriously and help me retrieve my AMC amount or ensure service is delivered immediately.