Ashish Gupta
New member
- Loss Amount
- 2200000
- Ratings
- Opposite Party Address
- G.M.Bhosale Marg,
P.K.Kurne Chowk,
Worli,
Mumbai - 400018
Dear Team
I am writing to bring to your attention a critical issue with my Mahindra XUV700, registration number UP32 NM 4512, which is registered in the corporate name of IDFC First Bank Limited under my control as Ashish Gupta. The vehicle has developed an engine failure issue while traveling from Lucknow to Jhansi, and I am seeking your assistance in resolving this matter.
The issue occurred when the engine failed while approaching Jhansi, and I had to contact the RSA service to tow the car to Natraj Mahindra Automobiles in Jhansi. The Service GM, Mr. Animesh Bhardwaj, informed me that the car needs to be diagnosed, and the report would be sent to Mahindra for further approvals. After generating the report and sending it to Mahindra, I received a request to open the engine for further inspection.
However, I am not comfortable with opening the engine, as the car is only 2.5 years old and has run only 34,000 kilometers. The car was serviced just 1,000 kilometers back at Lucknow Gomti Automobiles. Opening the engine would negatively impact the car's resale and market value, which I am not willing to compromise on.
I have spoken to Mr. Kamesh Dubey, the CCM, and Mr. Animesh Bhardwaj, but they have denied my request for providing the escalation matrix of Mr. kamesh Dubey, citing that opening the engine is necessary for further inspection. I am concerned that if the engine is opened and repaired, it will be reflected in the car's service and repair history, affecting its resale value.
Given that the car is still under warranty, I request that the engine be replaced with a new one rather than repairing the existing one. I would appreciate it if you could look into this matter and guide me on the next steps to resolve the issue.
Details of the vehicle and incident:
- Vehicle: Mahindra XUV700
- Registration Number: UP32 NM 4512
- Corporate Owner: IDFC First Bank Limited U/C Ashish Gupta
- Date of Incident: 29-09-2025.
- Location: En route from Lucknow to Jhansi
Even after multiple reminders and escalations to Mahindra senior management also, there is no proper response/resolution from mahindra.
I would appreciate a prompt resolution to this issue. Please let me know if you require any additional information or documentation.
Thank you for your time and attention to this matter.
Best regards,
Ashish Gupta
+91-9792996677
I am writing to bring to your attention a critical issue with my Mahindra XUV700, registration number UP32 NM 4512, which is registered in the corporate name of IDFC First Bank Limited under my control as Ashish Gupta. The vehicle has developed an engine failure issue while traveling from Lucknow to Jhansi, and I am seeking your assistance in resolving this matter.
The issue occurred when the engine failed while approaching Jhansi, and I had to contact the RSA service to tow the car to Natraj Mahindra Automobiles in Jhansi. The Service GM, Mr. Animesh Bhardwaj, informed me that the car needs to be diagnosed, and the report would be sent to Mahindra for further approvals. After generating the report and sending it to Mahindra, I received a request to open the engine for further inspection.
However, I am not comfortable with opening the engine, as the car is only 2.5 years old and has run only 34,000 kilometers. The car was serviced just 1,000 kilometers back at Lucknow Gomti Automobiles. Opening the engine would negatively impact the car's resale and market value, which I am not willing to compromise on.
I have spoken to Mr. Kamesh Dubey, the CCM, and Mr. Animesh Bhardwaj, but they have denied my request for providing the escalation matrix of Mr. kamesh Dubey, citing that opening the engine is necessary for further inspection. I am concerned that if the engine is opened and repaired, it will be reflected in the car's service and repair history, affecting its resale value.
Given that the car is still under warranty, I request that the engine be replaced with a new one rather than repairing the existing one. I would appreciate it if you could look into this matter and guide me on the next steps to resolve the issue.
Details of the vehicle and incident:
- Vehicle: Mahindra XUV700
- Registration Number: UP32 NM 4512
- Corporate Owner: IDFC First Bank Limited U/C Ashish Gupta
- Date of Incident: 29-09-2025.
- Location: En route from Lucknow to Jhansi
Even after multiple reminders and escalations to Mahindra senior management also, there is no proper response/resolution from mahindra.
I would appreciate a prompt resolution to this issue. Please let me know if you require any additional information or documentation.
Thank you for your time and attention to this matter.
Best regards,
Ashish Gupta
+91-9792996677