Urgent Complaint Against Standard Chartered Bank – Unreceived Credit Card with Incorrect Billing

sarthak shukla

sarthak shukla

New member
Bank Name
Standard Chartered Bank
Loss Amount
5000
Ratings
1.00 star(s)
Dear Consumer Court Team,

I am writing to formally lodge a complaint against Standard Chartered Bank regarding an issue that remains unresolved despite multiple attempts to address it directly with the bank.

I had applied for a credit card from Standard Chartered Bank, but I have never received the card. However, despite not receiving or activating the card, the bank has been imposing charges on the account. I have repeatedly contacted their customer service via email to report this issue and request a resolution, yet my concerns have not been addressed, and the problem persists.

The unjust billing on a card I have never used or activated is causing undue stress and financial inconvenience. I request the Consumer Court to intervene and take necessary action to resolve this matter urgently. Specifically, I seek:

  1. Immediate cancellation of any charges or bills imposed on this unreceived card.
  2. Closure of the credit card account to prevent further unauthorized billing.
  3. A written confirmation from Standard Chartered Bank stating that I am not liable for any charges.
I am attaching all relevant communication, including previous complaint emails sent to the bank, for your reference. Please let me know if any additional details are required.

I appreciate your prompt attention to this matter and look forward to a resolution at the earliest.
 
Dear Mr. Shukla,

We understand your concern regarding the unreceived Standard Chartered credit card and the subsequent unauthorized charges. Before filing case in the Consumer Forum we suggest you the following steps:
  1. Immediate Action:
    • Contact Standard Chartered Bank's customer service promptly to report the non-receipt of the credit card and the unauthorized charges.
    • Request the immediate blocking of the card to prevent any further unauthorized transactions.
  2. Escalate the Complaint:
    • If the issue remains unresolved, escalate the matter by contacting the bank's higher authorities.
    • Email the Principal Nodal Officer at Principal.NodalOfficer@sc.com
  3. Seek Legal Assistance:
    • If the bank does not resolve the issue satisfactorily, consider seeking legal assistance.
    • For professional legal support, please feel free to contact us.
We hope this guidance assists you in resolving the matter promptly.

Thanks
 
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