vidhii1103
New member
- Seller Name
- Flipkart internet pvt ltd.
- Company Name
- Flipkart internet pvt ltd. , jeeves consumer services pvt ltd.
- Product Name
- Motorola edge 70 pro
- Website Name
- Flipkart.com
- Loss Amount
- 37036
- Ratings
- Opposite Party Address
- Flipkart Internet Private Limited,
Buildings Alyssa, Begonia
Clove Embassy Tech Village,
Outer Ring Road, Devarabeesanahalli Village,
Bengaluru, 560103,
Karnataka, India
I am filing this complaint against Flipkart and Jeeves Consumer Services because of the repeated delays, improper handling of my complaint, cancellation of service requests without any actual technician visit or phone call, rude behaviour by customer support, and the continuing failure to resolve my defective mobile phone issue.
I purchased a Motorola Edge 70 Pro (256 GB) through Flipkart. The phone was delivered on 10 October 2026. Shortly after delivery, I discovered that the camera photographs appeared normal, but videos recorded using the phone looked blurry, whitish, and washed out. I compared the video quality with another device of the same model and noticed a clear difference.
I raised the complaint within the applicable seven-day period after carefully inspecting the phone and waiting to see whether a software update would fix the issue. The problem remained unresolved.
I also approached Motorola's authorised service channel. A software update was attempted, but it did not fix the video recording issue. I was informed that I would need to deal with Flipkart for the return process. I have the relevant service-centre job sheet as evidence.
1. Technicians Never Visited, Yet My Service Requests Were Cancelled
Flipkart/Jeeves assigned technicians for my complaint, but the technician did not visit my address, and I did not receive a call from the technician before the service request was cancelled.
Despite there being no actual visit and no call, the service requests were cancelled. One of the cancellation reasons recorded was “Customer Not Ready,” which is completely disputed by me.
How can a request be cancelled on the grounds that the customer was not ready when the technician never visited and did not even call me?
The assigned technician details also caused further difficulty because I was unable to reach the technician on the provided number. Instead of arranging a genuine visit and resolving the issue, the service requests were cancelled without the problem being inspected at my doorstep.
This is not a completed technician visit. There was no visit and no call. The request was cancelled without the promised inspection taking place.
2. Repeated 24-Hour and 48-Hour Assurances Without Any Resolution
Every time I contacted Flipkart customer support, I was repeatedly told to wait another 24 hours or 48 hours. When that period passed, I still did not receive a proper resolution. I was then given another waiting period.
This has happened repeatedly. Instead of providing a definite decision, Flipkart keeps extending the waiting period and asking me to wait again and again.
I have already spent considerable time following up with customer support, explaining the same issue repeatedly, and waiting for the deadlines communicated to me. Despite all this, I am still facing the same problem.
Repeatedly saying “wait 24 hours” or “wait 48 hours” is not a resolution. I need an actual decision on my complaint, not another promise followed by another delay.
3. Repeated Document Uploads and Verification Problems
I submitted the documents and images requested by Flipkart/Jeeves, including the relevant phone and IMEI details. However, the verification process repeatedly failed with messages such as “Unclear” or “Incorrect.”
I followed the instructions and submitted the requested information again. During a subsequent phone call, Flipkart customer support informed me that the images I had submitted were correct and would be forwarded to Jeeves for further processing. I was once again asked to wait another 48 hours.
Despite being told that the images were correct, the service request was cancelled again, and I was asked to upload the same documents once more.
This has created an endless cycle: I upload documents, wait for 24 or 48 hours, contact support again, receive another assurance, and then face another cancellation or another request to submit the same documents.
Why am I being made to repeat the same process when I have already provided the requested documents and customer support has confirmed that the images were correct?
4. Rude and Unprofessional Behaviour by Customer Support
Apart from the repeated delays, I also experienced rude and disrespectful behaviour from customer support during my attempts to resolve this issue.
I contacted support because I had purchased a defective phone and needed a proper resolution. Instead of receiving appropriate assistance and clear information, I had to deal with rude behaviour while repeatedly explaining the same unresolved complaint.
A customer who has reported a problem within the applicable period should not have to face disrespectful treatment while trying to obtain a resolution.
I expect customer support to communicate professionally, take responsibility for handling the complaint, and provide a concrete answer rather than repeatedly telling me to wait.
5. Repeated Cancellations Are Putting My Trust Shield Claim at Risk
I reported the issue promptly, but Flipkart/Jeeves have repeatedly delayed the process through cancelled service requests, repeated document submissions, and successive 24-hour and 48-hour waiting periods.
The pattern of repeated delays and cancellations gives me serious reason to suspect that the process is being dragged out until the applicable Trust Shield timeline expires.
I cannot know the company's internal intention, but the practical effect is clear: time is passing while my complaint remains unresolved, even though I reported the issue within the applicable period and have continued cooperating with the process.
I should not lose my opportunity to obtain a resolution because of technician no-shows, cancellations made without any call or visit, repeated verification failures, or delays caused by the company's own handling of the complaint.
Flipkart must not be allowed to shift the consequences of these repeated failures onto me as the customer.
6. Repeated Cancellation and Complaint References
The latest service request cancellation reference available to me is:
Service Request Reference: CLAFLK2562274480607164
Related Incident Reference: IN26101311541656017470
I have retained screenshots and supporting records relating to the cancellations, document-verification problems, customer support communications, and the unresolved camera issue.
I also have the purchase invoice, proof of payment, Motorola service-centre job sheet, and video evidence showing the camera problem.
Resolution Demanded
I demand the following resolution:
1. Immediate return of the defective Motorola Edge 70 Pro and a full refund of the amount paid.
2. A written explanation for the service request cancellations, particularly cancellations recorded as “Customer Not Ready” when no technician visit or call took place.
3. Written confirmation that my original complaint date will be considered and that delays caused by the company's own process will not be used to prejudice my claim.
4. An end to the repeated 24-hour and 48-hour waiting periods, repeated document uploads, and cancellations without an actual inspection.
5. Appropriate action regarding the rude and unprofessional behaviour I experienced from customer support.
6. A concrete written decision on my return and refund request instead of another service request or another indefinite waiting period.
I do not want another cycle of troubleshooting, repeated document verification, technician assignments that result in no visit, or promises to wait another 24 or 48 hours.
My demand is clear: I want to return the defective phone and receive a full refund.
I am posting this complaint to seek guidance from other consumers who have faced similar issues with Flipkart, Jeeves, or Trust Shield. I am also pursuing the appropriate official consumer grievance channels because repeated follow-ups with customer support have not resolved the matter.
I request other consumers who have successfully dealt with similar situations to share their experiences and suggest the appropriate next steps.
Order ID: OD438833353070491100
Order Date: 8 October 2026
Delivery Date: 10 October 2026
Latest Service Request Cancellation Reference: CLAFLK2562274480607164
Related Incident Reference: IN26101311541656017470
City/State: hisar, haryana
Name: Vidhi
I purchased a Motorola Edge 70 Pro (256 GB) through Flipkart. The phone was delivered on 10 October 2026. Shortly after delivery, I discovered that the camera photographs appeared normal, but videos recorded using the phone looked blurry, whitish, and washed out. I compared the video quality with another device of the same model and noticed a clear difference.
I raised the complaint within the applicable seven-day period after carefully inspecting the phone and waiting to see whether a software update would fix the issue. The problem remained unresolved.
I also approached Motorola's authorised service channel. A software update was attempted, but it did not fix the video recording issue. I was informed that I would need to deal with Flipkart for the return process. I have the relevant service-centre job sheet as evidence.
1. Technicians Never Visited, Yet My Service Requests Were Cancelled
Flipkart/Jeeves assigned technicians for my complaint, but the technician did not visit my address, and I did not receive a call from the technician before the service request was cancelled.
Despite there being no actual visit and no call, the service requests were cancelled. One of the cancellation reasons recorded was “Customer Not Ready,” which is completely disputed by me.
How can a request be cancelled on the grounds that the customer was not ready when the technician never visited and did not even call me?
The assigned technician details also caused further difficulty because I was unable to reach the technician on the provided number. Instead of arranging a genuine visit and resolving the issue, the service requests were cancelled without the problem being inspected at my doorstep.
This is not a completed technician visit. There was no visit and no call. The request was cancelled without the promised inspection taking place.
2. Repeated 24-Hour and 48-Hour Assurances Without Any Resolution
Every time I contacted Flipkart customer support, I was repeatedly told to wait another 24 hours or 48 hours. When that period passed, I still did not receive a proper resolution. I was then given another waiting period.
This has happened repeatedly. Instead of providing a definite decision, Flipkart keeps extending the waiting period and asking me to wait again and again.
I have already spent considerable time following up with customer support, explaining the same issue repeatedly, and waiting for the deadlines communicated to me. Despite all this, I am still facing the same problem.
Repeatedly saying “wait 24 hours” or “wait 48 hours” is not a resolution. I need an actual decision on my complaint, not another promise followed by another delay.
3. Repeated Document Uploads and Verification Problems
I submitted the documents and images requested by Flipkart/Jeeves, including the relevant phone and IMEI details. However, the verification process repeatedly failed with messages such as “Unclear” or “Incorrect.”
I followed the instructions and submitted the requested information again. During a subsequent phone call, Flipkart customer support informed me that the images I had submitted were correct and would be forwarded to Jeeves for further processing. I was once again asked to wait another 48 hours.
Despite being told that the images were correct, the service request was cancelled again, and I was asked to upload the same documents once more.
This has created an endless cycle: I upload documents, wait for 24 or 48 hours, contact support again, receive another assurance, and then face another cancellation or another request to submit the same documents.
Why am I being made to repeat the same process when I have already provided the requested documents and customer support has confirmed that the images were correct?
4. Rude and Unprofessional Behaviour by Customer Support
Apart from the repeated delays, I also experienced rude and disrespectful behaviour from customer support during my attempts to resolve this issue.
I contacted support because I had purchased a defective phone and needed a proper resolution. Instead of receiving appropriate assistance and clear information, I had to deal with rude behaviour while repeatedly explaining the same unresolved complaint.
A customer who has reported a problem within the applicable period should not have to face disrespectful treatment while trying to obtain a resolution.
I expect customer support to communicate professionally, take responsibility for handling the complaint, and provide a concrete answer rather than repeatedly telling me to wait.
5. Repeated Cancellations Are Putting My Trust Shield Claim at Risk
I reported the issue promptly, but Flipkart/Jeeves have repeatedly delayed the process through cancelled service requests, repeated document submissions, and successive 24-hour and 48-hour waiting periods.
The pattern of repeated delays and cancellations gives me serious reason to suspect that the process is being dragged out until the applicable Trust Shield timeline expires.
I cannot know the company's internal intention, but the practical effect is clear: time is passing while my complaint remains unresolved, even though I reported the issue within the applicable period and have continued cooperating with the process.
I should not lose my opportunity to obtain a resolution because of technician no-shows, cancellations made without any call or visit, repeated verification failures, or delays caused by the company's own handling of the complaint.
Flipkart must not be allowed to shift the consequences of these repeated failures onto me as the customer.
6. Repeated Cancellation and Complaint References
The latest service request cancellation reference available to me is:
Service Request Reference: CLAFLK2562274480607164
Related Incident Reference: IN26101311541656017470
I have retained screenshots and supporting records relating to the cancellations, document-verification problems, customer support communications, and the unresolved camera issue.
I also have the purchase invoice, proof of payment, Motorola service-centre job sheet, and video evidence showing the camera problem.
Resolution Demanded
I demand the following resolution:
1. Immediate return of the defective Motorola Edge 70 Pro and a full refund of the amount paid.
2. A written explanation for the service request cancellations, particularly cancellations recorded as “Customer Not Ready” when no technician visit or call took place.
3. Written confirmation that my original complaint date will be considered and that delays caused by the company's own process will not be used to prejudice my claim.
4. An end to the repeated 24-hour and 48-hour waiting periods, repeated document uploads, and cancellations without an actual inspection.
5. Appropriate action regarding the rude and unprofessional behaviour I experienced from customer support.
6. A concrete written decision on my return and refund request instead of another service request or another indefinite waiting period.
I do not want another cycle of troubleshooting, repeated document verification, technician assignments that result in no visit, or promises to wait another 24 or 48 hours.
My demand is clear: I want to return the defective phone and receive a full refund.
I am posting this complaint to seek guidance from other consumers who have faced similar issues with Flipkart, Jeeves, or Trust Shield. I am also pursuing the appropriate official consumer grievance channels because repeated follow-ups with customer support have not resolved the matter.
I request other consumers who have successfully dealt with similar situations to share their experiences and suggest the appropriate next steps.
Order ID: OD438833353070491100
Order Date: 8 October 2026
Delivery Date: 10 October 2026
Latest Service Request Cancellation Reference: CLAFLK2562274480607164
Related Incident Reference: IN26101311541656017470
City/State: hisar, haryana
Name: Vidhi
Attachments
-
OD438833353070491100-1.pdf
-
Screenshot_2026-10-28-13-19-28-50_e307a3f9df9f380ebaf106e1dc980bb6.jpg -
Screenshot_2026-10-28-13-19-19-09_e307a3f9df9f380ebaf106e1dc980bb6.jpg -
Screenshot_2026-10-28-13-18-58-11_e307a3f9df9f380ebaf106e1dc980bb6.jpg -
Screenshot_2026-10-26-19-52-42-51_e307a3f9df9f380ebaf106e1dc980bb6.jpg -
Screenshot_2026-10-14-21-02-33-63_6012fa4d4ddec268fc5c7112cbb265e7.jpg