Urgent Complaint – Wrong Delivery Status & Non-Responsive Store

G

gauravpandey2110

New member
Company Name
Jubilant foodworks Limited
Product Name
Taco pizza
Loss Amount
194
Ratings
1.00 star(s)
Dear Team,


This is to bring to your immediate attention that I had placed an order at 10:44 PM, but at 11:00 PM I unexpectedly received a notification stating that the order has been delivered.

This is completely incorrect. No order was delivered, and despite calling the store multiple times, no one answered the calls. This has caused me mental distress, inconvenience, and significant time loss, as it is now 11:53 PM, more than an hour since the false delivery update.

I request
  1. Complete monetary compensation/refund for the undelivered order
  2. Additional compensation for the inconvenience and time lost
Kindly resolve this issue at the earliest.

Contact gauravpandey2110@gmail.com
Name Gaurav
 
Hello @gauravpandey2110

Before proceeding further, we recommend that you first send an email to the customer care department of the Dominos (guestcareDomino's@jublfood.com), clearly outlining your concerns and requesting to Refund the amount. This step not only gives the Dominos a chance to refund but also helps strengthen your case if you decide to file a complaint with the Consumer Forum later.

Please wait for a reasonable time for their response. If they do not respond or fail to resolve the matter satisfactorily, feel free to reach out to us again. When you do, kindly include a copy of your email to them and any response (if received), so we can guide you on the next steps.

Best regards,
Thanks
 
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