Urgent Complaint – Wrong, Damaged and Defective Product Received | Refund Required | Order ID: RT234481942

H

Hitesh Rajput

New member
Seller Name
Ajio
Company Name
Ajio
Product Name
Long Gown
Website Name
AJIO
Customer Care Number
18008899991
Loss Amount
1000
Ratings
1.00 star(s)
Opposite Party Address
ONLINE
Dear AJIO Customer Support Team,

I am writing to raise a serious complaint regarding my recent order (Order ID: RT234481942), which was delivered on 02.11.2026.

I am extremely disappointed with the product received. The dress delivered is completely different from what I had ordered. I had ordered a Long Gown, but a completely different dress has been delivered. Moreover, the material is incorrect, and the dress is also torn and damaged.

This is completely unacceptable and has caused me considerable inconvenience. I feel cheated by this experience.

I had already submitted a cancellation/return request. However, when I contacted your customer care team, I was advised to send an email regarding this issue.

I request you to kindly:

  1. Register my complaint immediately.
  2. Arrange a return pickup of the wrong and damaged product.
  3. Process a 100% refund of my order amount to my original payment method.
  4. Resolve this matter on priority without any further delay.
Such an experience seriously affects customer trust. If customers receive completely different and damaged products, how can they continue to trust AJIO in the future?

I hope AJIO will take this complaint seriously and resolve the matter at the earliest by issuing my full refund.

Please confirm the complaint registration and refund process.

please see attached picture for product
 
Back
Top