Urgent Complaint – Defective Acer Super Series 50" TV & Denial of Door-to-Door Service

M

Mahaboob2544

New member
Seller Name
Flipkart Internet Pvt Ltd
Company Name
Acer india
Product Name
Acer Super Series 127 cm (50 inch) QLED Ultra HD TV.
Website Name
Flipkart.com
Loss Amount
32167
Ratings
1.00 star(s)
Opposite Party Address
Flipkart Internet Private Limited
Buildings Alyssa, Begonia & Clove
Embassy Tech Village
Outer Ring Road, Devarabeesanahalli Village
Bengaluru, Karnataka – 560103, India
Dear Sir/Madam,
I am writing to raise a serious grievance regarding my recently purchased Acer Super Series 127 cm (50 inch) QLED Ultra HD TV.
  • Order Details: Ordered on Flipkart on 7th August 2025, delivered on 12th August 2025.
  • Order ID: OD335143705968753100
  • Invoice No: FAADH26000589522
On 15th August 2025, during installation, the technician confirmed that the TV has a software defect and is not functioning properly. I immediately contacted Flipkart for a replacement, but they refused, stating that their 7-day replacement policy ended on 19th August 2025, and directed me to Acer.
When I contacted Acer’s toll-free number, I was shocked to learn that I must personally carry a 50-inch fragile TV to a service center located 45 km away. This is highly impractical and unsafe for the customer.
At the time of purchase, both Flipkart and Acer advertised door-to-door warranty and service support, yet in reality I am being denied this. Now, Flipkart has officially closed my complaint and asked me to get a job sheet or denial letter from Acer, which only adds to my distress.
This is clearly a case of defective product delivery and denial of promised warranty service.
I request Acer to take immediate action by:
  1. Arranging a door-to-door inspection/service visit for my TV, OR
  2. Providing a direct replacement of the defective unit at my residence.
I have already been without a working TV since delivery, and this prolonged delay is causing extreme inconvenience. I kindly urge Acer to honor its warranty obligations and resolve this matter at the earliest.
I am attaching my invoice copy for your reference.
Regards,
Mahaboob Subhan
Mobile: 8310942544,9951804505
Order ID: OD335143705968753100
 

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