KesarwaniAyush
New member
- Loss Amount
- 5000
- Ratings
Complainant's Details:
Name: Ayush Kesarwani
Address: 303, Antriksh Greens Apartment, Sector 45, Gurgaon, Haryana – 122003
Phone: 9742109164
Respondent's Details:
Hindware Care Team
Address: [Not provided]
Dealer: M/s REAL SERVICE CENTRE, Raghunth Tower, 2nd Floor, Opp Punjab National Bank, M G Road, Gurgaon, Haryana – 122003
Service Providers: Navin and Vipin
Complaint Details:
Complaint Number: HH014936
Product Code: F410010CP
Product Description: Bath Spout with Tip Ton
Quantity: 1
Inquiry No: 1214821
Summary of Complaint:
The complainant had lodged a complaint with the respondent regarding a defective product (Bath Spout with Tip Ton) and was authorized a free replacement vide letter dated 2025-08-21. However, despite multiple follow-ups and calls to the contacts provided, the issue remains unresolved, and the replacement product has not been received.
Details of Attempts Made:
The complainant was instructed to collect the replacement unit from M/s REAL SERVICE CENTRE, located at Raghunth Tower, 2nd Floor, Opp Punjab National Bank, M G Road, Gurgaon, Haryana – 122003.
The complainant made several attempts to contact the following personnel:
Service Coordinator: Navin (from Hindware) - 7678454200
State Service Incharge: Vipin (from Hindware) - 8860086067
The complainant has spoken to Navin and Vipin multiple times, but they have failed to provide a satisfactory solution, and their behavior has been unprofessional and harassing.
Mental Harassment:
The complainant has faced mental harassment due to the continuous follow-ups and lack of resolution from the dealer and service providers. The complainant has been given repeated assurances of resolution, but the issue remains unresolved, causing significant stress and anxiety.
Relief Sought:
The complainant requests:
Immediate replacement of the defective product
Compensation for the mental harassment and distress caused by the dealer and service providers
Escalation of the issue to the Head Office Escalation Desk – Mr. Rakesh Rallan (9811622221) if the issue cannot be resolved through the above contacts
Urgency:
The complainant requests that this matter be treated as urgent and requests confirmation of the next steps at the earliest.
Name: Ayush Kesarwani
Address: 303, Antriksh Greens Apartment, Sector 45, Gurgaon, Haryana – 122003
Phone: 9742109164
Respondent's Details:
Hindware Care Team
Address: [Not provided]
Dealer: M/s REAL SERVICE CENTRE, Raghunth Tower, 2nd Floor, Opp Punjab National Bank, M G Road, Gurgaon, Haryana – 122003
Service Providers: Navin and Vipin
Complaint Details:
Complaint Number: HH014936
Product Code: F410010CP
Product Description: Bath Spout with Tip Ton
Quantity: 1
Inquiry No: 1214821
Summary of Complaint:
The complainant had lodged a complaint with the respondent regarding a defective product (Bath Spout with Tip Ton) and was authorized a free replacement vide letter dated 2025-08-21. However, despite multiple follow-ups and calls to the contacts provided, the issue remains unresolved, and the replacement product has not been received.
Details of Attempts Made:
The complainant was instructed to collect the replacement unit from M/s REAL SERVICE CENTRE, located at Raghunth Tower, 2nd Floor, Opp Punjab National Bank, M G Road, Gurgaon, Haryana – 122003.
The complainant made several attempts to contact the following personnel:
Service Coordinator: Navin (from Hindware) - 7678454200
State Service Incharge: Vipin (from Hindware) - 8860086067
The complainant has spoken to Navin and Vipin multiple times, but they have failed to provide a satisfactory solution, and their behavior has been unprofessional and harassing.
Mental Harassment:
The complainant has faced mental harassment due to the continuous follow-ups and lack of resolution from the dealer and service providers. The complainant has been given repeated assurances of resolution, but the issue remains unresolved, causing significant stress and anxiety.
Relief Sought:
The complainant requests:
Immediate replacement of the defective product
Compensation for the mental harassment and distress caused by the dealer and service providers
Escalation of the issue to the Head Office Escalation Desk – Mr. Rakesh Rallan (9811622221) if the issue cannot be resolved through the above contacts
Urgency:
The complainant requests that this matter be treated as urgent and requests confirmation of the next steps at the earliest.