sreekanth
New member
- Model
- POCO M7 Pro
- Dealer Name
- Flipkart Internet Pvt. Ltd.
- Company Name
- Jeeves Consumer Services Pvt. Ltd., Flipkart Internet Pvt. Ltd.
- Customer Care Number
- 080-69290899
- Loss Amount
- 25000
- Ratings
- Opposite Party Address
- Jeeves Consumer Services Pvt. Ltd
Buildings Alyssa, Begonia & Clover,
Embassy Tech Village
Outer Ring Road,
Devarabeesanahalli Village
Bangalore 560103, India
I initially applied for a cash payout claim on 25 November for screen damage under the Jeeves Complete Mobile Protection Plan. Jeeves rejected the claim stating that the IMEI must be visible on the broken screen, which is technically impossible due to the nature of the damage. They then instructed me to change the claim from cash payout to repair, and charged me a ₹1000 processing fee. At this stage, they did not inform me about any BER limitations, thresholds, or that my claim could later be denied.
After they collected my device for repair, there was no update for a week. Now, after holding my phone for several days, Jeeves is suddenly claiming that the repair cost exceeds their BER limit. They have given me two unfair options:
This is completely unacceptable and unlawful. The device is my personal property and contains private data. Jeeves has no right under any policy or law to forcibly keep my device. Their WhatsApp communication even stated that the full device value ₹13,999 would be refunded, yet now they are denying that and offering only 40%.
Importantly, their own policy documents do not mention any 40% payout rule, nor do they mention that the company can keep the consumer’s device in a BER scenario. Their policy talks about either repair, replacement, or full payout, but nowhere does it authorize confiscation of the consumer’s phone.
As a result:
This is a clear case of deficiency of service, misrepresentation, unfair trade practice, and unauthorized retention of consumer property. Many customers are facing similar issues, making this a recurring fraudulent pattern.
I request the Hon’ble Commission to take strict action against Jeeves and order the following:
This service has been extremely unfair and misleading, and I seek justice through the Consumer Protection Act.
After they collected my device for repair, there was no update for a week. Now, after holding my phone for several days, Jeeves is suddenly claiming that the repair cost exceeds their BER limit. They have given me two unfair options:
- Surrender my mobile permanently and receive only 40% of the device value as refund,
- Take back my mobile but receive no repair, no payout, and no refund, including loss of the ₹1000 processing fee.
This is completely unacceptable and unlawful. The device is my personal property and contains private data. Jeeves has no right under any policy or law to forcibly keep my device. Their WhatsApp communication even stated that the full device value ₹13,999 would be refunded, yet now they are denying that and offering only 40%.
Importantly, their own policy documents do not mention any 40% payout rule, nor do they mention that the company can keep the consumer’s device in a BER scenario. Their policy talks about either repair, replacement, or full payout, but nowhere does it authorize confiscation of the consumer’s phone.
As a result:
- I have lost the original protection plan amount,
- I have lost the ₹1000 processing fee for a service they failed to provide,
- I have suffered mental stress, time loss, and hardship,
- And Jeeves is attempting to retain my personal property without lawful authority.
This is a clear case of deficiency of service, misrepresentation, unfair trade practice, and unauthorized retention of consumer property. Many customers are facing similar issues, making this a recurring fraudulent pattern.
I request the Hon’ble Commission to take strict action against Jeeves and order the following:
- Immediate return of my mobile device in its current condition.
- Provide the repair cost amount / cash payout as per proper policy terms.
- Refund the ₹1000 processing fee and the mobile protection plan amount since the service was never provided.
- Compensation for mental harassment, financial loss, and time wasted.
- Consider initiating disciplinary action against Jeeves to prevent further exploitation of consumers.
This service has been extremely unfair and misleading, and I seek justice through the Consumer Protection Act.
