AMAR NATH SHUKLA
New member
- Bank Name
- PUNJAB NATIONAL BANK
- Customer Care Number
- 18001800
- Loss Amount
- 152000
- Ratings
- Opposite Party Address
- PUNJAB NATIONAL BANK 89/331-A Deputy ka parav kanpur 208001 IFSCC
To, The Chairman, District Consumer Disputes Redressal Forum, Kanpur Nagar, Uttar Pradesh.
Dear Sir/Madam,
I, Amar Nath Shukla, am an account holder of Punjab National Bank, Deputy Ka Parav Branch, Kanpur Nagar (A/C No. 074700010185612) IFSC CODE- PUNB0074700 To, The Chairman, District Consumer Disputes Redressal Forum, Kanpur Nagar, Uttar Pradesh.
Dear Sir/Madam,
I, Amar Nath Shukla, am an account holder of Punjab National Bank, Deputy Ka Parav Branch, Kanpur Nagar (A/C No. 074700010185612).IFSC CODE- PUNB0074700 This is a pension account with monthly EPFO pension credits I have not taken ATM and Net Banking for this account.
On My mobile was stolen on 11 Aug 25 after that Then someone generated an UPI app and withdraw the entire money in dates 11/08/2025, 12/08/2025, and 13/08/2025, a total amount of ₹1,52,000/- was withdrawn from my account via UPI transactions .The bank registered my complaint and provided me with an acknowledgement number- C122092580876 but The bank has refunded only ₹4,500/- on 01/10/2025. The remaining ₹1,47,500/- is still pending. I have also request to take an action on this matter from RBI but no action has been taken yet.
The fraudulent transactions occurred after my mobile was stolen mob -( 9026602278 ) on 11/08/2025 I had filed a e-fir report of losing my mobile on 12.08.2025 itself.. I found out then to know about these fraudulent transactions on 8th Sep 2025 when Pension credited to the my account and i got the msg from Bank then I lodged a complaint with the bank, cyber crime and all the appropriate departments. I have lodged complaints with the bank - Cyber Crime Portal - complaint no. 23109250149465, and Crime Branch complaint no- 287/25, Kanpur, but no proper action has been taken. I never activated and not taken ATM or Net Banking facilities yet
Relief Sought:
1. Refund of remaining ₹1,47,500/- to my account.
2. Compensation of ₹25,000/- for mental distress and time loss.
3. Direct the bank to strengthen security measures to prevent future incidents.
4. Reimbursement of complaint fee and related expenses.
Attachments:
Bank Statement / Passbook
Cyber Crime Portal Complaint Copy
Bank Complaint Copy
FIR copy
Identity Proof (Aadhaar)
Disputed transaction copy by pnb bank
Debit freez letter
bank fraud docket no.
Date: 26/10/2025 Place: Kanpur Nagar Signature: (Digitally Signed) Amar Nath Shukla Mobile: 9026602278
Dear Sir/Madam,
I, Amar Nath Shukla, am an account holder of Punjab National Bank, Deputy Ka Parav Branch, Kanpur Nagar (A/C No. 074700010185612) IFSC CODE- PUNB0074700 To, The Chairman, District Consumer Disputes Redressal Forum, Kanpur Nagar, Uttar Pradesh.
Dear Sir/Madam,
I, Amar Nath Shukla, am an account holder of Punjab National Bank, Deputy Ka Parav Branch, Kanpur Nagar (A/C No. 074700010185612).IFSC CODE- PUNB0074700 This is a pension account with monthly EPFO pension credits I have not taken ATM and Net Banking for this account.
On My mobile was stolen on 11 Aug 25 after that Then someone generated an UPI app and withdraw the entire money in dates 11/08/2025, 12/08/2025, and 13/08/2025, a total amount of ₹1,52,000/- was withdrawn from my account via UPI transactions .The bank registered my complaint and provided me with an acknowledgement number- C122092580876 but The bank has refunded only ₹4,500/- on 01/10/2025. The remaining ₹1,47,500/- is still pending. I have also request to take an action on this matter from RBI but no action has been taken yet.
The fraudulent transactions occurred after my mobile was stolen mob -( 9026602278 ) on 11/08/2025 I had filed a e-fir report of losing my mobile on 12.08.2025 itself.. I found out then to know about these fraudulent transactions on 8th Sep 2025 when Pension credited to the my account and i got the msg from Bank then I lodged a complaint with the bank, cyber crime and all the appropriate departments. I have lodged complaints with the bank - Cyber Crime Portal - complaint no. 23109250149465, and Crime Branch complaint no- 287/25, Kanpur, but no proper action has been taken. I never activated and not taken ATM or Net Banking facilities yet
Relief Sought:
1. Refund of remaining ₹1,47,500/- to my account.
2. Compensation of ₹25,000/- for mental distress and time loss.
3. Direct the bank to strengthen security measures to prevent future incidents.
4. Reimbursement of complaint fee and related expenses.
Attachments:
Bank Statement / Passbook
Cyber Crime Portal Complaint Copy
Bank Complaint Copy
FIR copy
Identity Proof (Aadhaar)
Disputed transaction copy by pnb bank
Debit freez letter
bank fraud docket no.
Date: 26/10/2025 Place: Kanpur Nagar Signature: (Digitally Signed) Amar Nath Shukla Mobile: 9026602278
