abhineetj24
New member
- Hotel Name
- Blue Ocean The Fern Resort & Spa Ganpatipule, Series by Marriott
- Website Name
- https://www.marriott.com/en-us/hotels/klhfb-blue-ocean-the-fern-resort-and-spa-ganpatipule-series/overview/
- Customer Care Number
- +91 902-1414722
- Loss Amount
- 67275.00
- Ratings
- Opposite Party Address
- Blue Ocean The Fern Resort & Spa Ganpatipule, Series by Marriott
Ocean Blue Resort, The Fern (Managed under Marriott Brand)
I am compelled to write this review to formally highlight the extremely disappointing experience my family and I faced during our recent stay at Ocean Blue Resort, The Fern. Despite the reputation associated with Marriott and The Fern, the on-ground management and upkeep of the resort were far below acceptable standards.
Key Issues Faced :
1. Restaurant Service Delays: The service at the restaurant was consistently delayed. Food and beverages were served without coordination, and on one occasion, drinks were served minutes after the main course had already been laid out, completely defeating the dining experience.
2. SPA – Major Attraction Non-Functional: The SPA, which is projected as a key attraction of the resort, was not operational during our stay. There was no prior intimation, no signage displayed, and no apology or clarification from the management. We were informed verbally that the SPA has been non-functional for the past two days and would continue to remain closed.
3. Kids’ Swimming & Adult Pool : Poor Hygiene & Serious Health Hazard. The kids’ swimming pool was in a deplorable condition, with visible algae, dirty water, and non-functional filtration. It appeared that the pool had not been properly maintained for several days, if not weeks. The adult swimming pool water was pale, sticky, and unhygienic, with insects floating on the surface and mosquito larvae clearly visible. This is a serious health concern and reflects gross negligence. The condition of the pool was such that it should warrant immediate inspection and closure. During my three days visit all the three major attractions were were closed and the standard response from the management was simply " Its Unfortunate" which is very unprofessional. Guest come for short stays of two days & leave without realizing these issues are long standing and recurring. Staff repeatedly saying, "it will start in two days," only indicates that they are waiting for the current guest to check out while the same story is told to incoming guests.
4. Staff Conduct vs Management Failure: I must appreciate the staff, who were courteous, polite, and genuinely trying to uphold the reputation of the brand. However, they were placed in an extremely awkward position—even when facilities were non-functional, they continued to assure guests that they would soon be operational, which only raised false expectations. Complimentary food was offered, but that does not compensate for non-functional core facilities.
5. Value for Money Completely Unjustified: I paid approximately ₹70,000 for a 3-night stay (2 rooms) with my family, utilizing my hard-earned leave. Unfortunately, the resort ensured that most of our time was spent inside our rooms due to unusable facilities. An overpriced stay is expected to include proper maintenance and access to advertised amenities, which was clearly not the case.
6. Mental Stress and Family Disappointment: The mental stress and disappointment caused—especially seeing my children unable to enjoy the stay—was immeasurable. This was meant to be a family break, but instead became a source of frustration.
7. Request for Compensation & Brand Accountability : I humbly request the management and the Marriott brand to take serious note of these lapses and ensure fair and appropriate compensation for the inconvenience, distress, and loss of experience faced by us and other guests. I am also in possession of reviews from 6–7 other guests, who will be posting their feedback independently. I sincerely hope that Marriott and The Fern take corrective action to restore faith in the brand and ensure that such experiences are not repeated for future guests.
I am compelled to write this review to formally highlight the extremely disappointing experience my family and I faced during our recent stay at Ocean Blue Resort, The Fern. Despite the reputation associated with Marriott and The Fern, the on-ground management and upkeep of the resort were far below acceptable standards.
Key Issues Faced :
1. Restaurant Service Delays: The service at the restaurant was consistently delayed. Food and beverages were served without coordination, and on one occasion, drinks were served minutes after the main course had already been laid out, completely defeating the dining experience.
2. SPA – Major Attraction Non-Functional: The SPA, which is projected as a key attraction of the resort, was not operational during our stay. There was no prior intimation, no signage displayed, and no apology or clarification from the management. We were informed verbally that the SPA has been non-functional for the past two days and would continue to remain closed.
3. Kids’ Swimming & Adult Pool : Poor Hygiene & Serious Health Hazard. The kids’ swimming pool was in a deplorable condition, with visible algae, dirty water, and non-functional filtration. It appeared that the pool had not been properly maintained for several days, if not weeks. The adult swimming pool water was pale, sticky, and unhygienic, with insects floating on the surface and mosquito larvae clearly visible. This is a serious health concern and reflects gross negligence. The condition of the pool was such that it should warrant immediate inspection and closure. During my three days visit all the three major attractions were were closed and the standard response from the management was simply " Its Unfortunate" which is very unprofessional. Guest come for short stays of two days & leave without realizing these issues are long standing and recurring. Staff repeatedly saying, "it will start in two days," only indicates that they are waiting for the current guest to check out while the same story is told to incoming guests.
4. Staff Conduct vs Management Failure: I must appreciate the staff, who were courteous, polite, and genuinely trying to uphold the reputation of the brand. However, they were placed in an extremely awkward position—even when facilities were non-functional, they continued to assure guests that they would soon be operational, which only raised false expectations. Complimentary food was offered, but that does not compensate for non-functional core facilities.
5. Value for Money Completely Unjustified: I paid approximately ₹70,000 for a 3-night stay (2 rooms) with my family, utilizing my hard-earned leave. Unfortunately, the resort ensured that most of our time was spent inside our rooms due to unusable facilities. An overpriced stay is expected to include proper maintenance and access to advertised amenities, which was clearly not the case.
6. Mental Stress and Family Disappointment: The mental stress and disappointment caused—especially seeing my children unable to enjoy the stay—was immeasurable. This was meant to be a family break, but instead became a source of frustration.
7. Request for Compensation & Brand Accountability : I humbly request the management and the Marriott brand to take serious note of these lapses and ensure fair and appropriate compensation for the inconvenience, distress, and loss of experience faced by us and other guests. I am also in possession of reviews from 6–7 other guests, who will be posting their feedback independently. I sincerely hope that Marriott and The Fern take corrective action to restore faith in the brand and ensure that such experiences are not repeated for future guests.