KAMAL100NI
New member
- Dealer Name
- Arjun singh
- Company Name
- Airtel
- Customer Care Number
- 18001036065
- Loss Amount
- 2500
- Ratings
the cancelation of service request of Airtel DTH connection
Dear Sir,
I want to highlight the below issue to you, as noone is able to resolve it,
on 7th july, i requested for the installation of airtel WIFI and DTH, and one of your employee Arjun singh (9257406899) came for KYC and collected the amount of 2500 via Google pay,
on the third day my wifi got installed but for DTH they assured me to get it install by 8th july, after that i did so many calls in Airtel customer care as well as to Arjun, but Arjun started to avoid my calls and customer care used to give me a new time line on daily basis, and i follow the same schedule for next 15 days,
after frustrating from this on 22july i decided to go with Jio fibre and requested airtel customer care to cancel my request of dth installation and take this installed WIFI as well, for WIFI they raised a request but till now none has come to collect it,
and for DTH i am listening a new story every day, even in yesterdays call, Sr desk customer care disconnected the call in the middle without giving the resolution.
and now customer care is saying that ground team can only cancel the request of DTH installation and then only refund process can be initiated, but the point is ground team is not even connecting for DTH installation then why will they connect for the request cancellation.
My humble request to you is to sort the issue and initiate my refund as soon as possible from airtel customer care is able to resolve my issue, i am done with this regular follow up.
Honestly i have never expected such quality of service from Airtel.I am done with Airtel.
Hope you will address my issue at earliest.
Regards
Kamal soni
Dear Sir,
I want to highlight the below issue to you, as noone is able to resolve it,
on 7th july, i requested for the installation of airtel WIFI and DTH, and one of your employee Arjun singh (9257406899) came for KYC and collected the amount of 2500 via Google pay,
on the third day my wifi got installed but for DTH they assured me to get it install by 8th july, after that i did so many calls in Airtel customer care as well as to Arjun, but Arjun started to avoid my calls and customer care used to give me a new time line on daily basis, and i follow the same schedule for next 15 days,
after frustrating from this on 22july i decided to go with Jio fibre and requested airtel customer care to cancel my request of dth installation and take this installed WIFI as well, for WIFI they raised a request but till now none has come to collect it,
and for DTH i am listening a new story every day, even in yesterdays call, Sr desk customer care disconnected the call in the middle without giving the resolution.
and now customer care is saying that ground team can only cancel the request of DTH installation and then only refund process can be initiated, but the point is ground team is not even connecting for DTH installation then why will they connect for the request cancellation.
My humble request to you is to sort the issue and initiate my refund as soon as possible from airtel customer care is able to resolve my issue, i am done with this regular follow up.
Honestly i have never expected such quality of service from Airtel.I am done with Airtel.
Hope you will address my issue at earliest.
Regards
Kamal soni
