Mayank Mundada
New member
- Dealer Name
- CLICKTECH RETAIL PRIVATE LIMITED
- Company Name
- Amazfit India
- Product Name
- Amazfit Active
- Customer Care Number
- 1800 419 9680
- Loss Amount
- 0
- Ratings
- Opposite Party Address
- PR INNOVATIONS PRIVATE LIMITED
(OFFICIAL IMPORTER AND MARKETER OF AMAZEFIT)
A-325, SECTOR 46,
NOIDA UTTAR PRADESH 201301
AMAZFIT SERVICE CENTRE
FF 08, RELIANCE PLAZA
SECTOR 4B VASUNDHRA
GHAZIABAD -201012
I purchased an Amazfit Active watch from Amazon in October 2024. Some months after using it, I started noticing some performance issues in the smartwatch. Basic functionalities like step count and sleep tracking were reporting incorrect data. So I went to the Amazfit India support page in August 2025 and filled out the support request form. My product was in warranty, and thus I was expecting a service repair and replacement if any actual issue was found. After filling out the support request form, I did not get any acknowledgement via email. I waited, but did not get any response from the company. Throughout the month of September I tried calling the customer support contact number 1800 419 9680, but no one responded. At the end of the call, there was an option to record a message, still no one responded after I recorded the message.
On 3rd October, I wrote an email to the company at supportindia@zepp.com highlighting the issue. I did not get any response to the email, so I tried calling the customer care number 1800 419 9680 again. Someone picked up the call and said they respond on WhatsApp quicker than over call. After the call, the support team responded over email and WhatsApp as well. Post that, communication continued over email, and the company agreed to pick up the watch. I packed the watch, and it was picked up by Amazfit's logistics partner. I had to follow up several times with the logistics team as well. On 25th October, the watch was picked up.
For 2 weeks, there was no update from the company on whether they had received the watch or not. On 8th November, I started following up continuously, and the company replied saying that the watch was received on the 31st October. They said my watch is "pending spare parts replacement due to shortage of spare parts". All this time, I had no idea what the issue was with my watch. I kept following up for the exact service history and the ETA for repair; however, the company kept pasting the same standard reply that the watch will be dispatched in 3-4 days, without revealing any information about what was wrong with the watch. On 18th November, I escalated the issue multiple times over their customer support contact number, and they finally dispatched the watch on 21st November. After the watch was delivered to my address, I again asked for a written record of the issue with my watch, threatening to consider the watch as not repaired, and then the company finally replied.
Even though my watch was serviced by the company, I had to go through a lot of agony and mental frustration to initiate and follow up on my service request. The whole process took more than 2.5 months. The company's communication channels are flawed. The website support request page does not work, and the call-based recording of the message if no agent picks up does not work. Over call the agents speak with zero empathy and lack any soft skills to talk to people. No one on their call support showed any sympathy towards the sheer frustration I had to go through for such a simple request. The company communication lacks transparency and they withhold information. The customer needs to follow up incessantly to get any answers from them
On 3rd October, I wrote an email to the company at supportindia@zepp.com highlighting the issue. I did not get any response to the email, so I tried calling the customer care number 1800 419 9680 again. Someone picked up the call and said they respond on WhatsApp quicker than over call. After the call, the support team responded over email and WhatsApp as well. Post that, communication continued over email, and the company agreed to pick up the watch. I packed the watch, and it was picked up by Amazfit's logistics partner. I had to follow up several times with the logistics team as well. On 25th October, the watch was picked up.
For 2 weeks, there was no update from the company on whether they had received the watch or not. On 8th November, I started following up continuously, and the company replied saying that the watch was received on the 31st October. They said my watch is "pending spare parts replacement due to shortage of spare parts". All this time, I had no idea what the issue was with my watch. I kept following up for the exact service history and the ETA for repair; however, the company kept pasting the same standard reply that the watch will be dispatched in 3-4 days, without revealing any information about what was wrong with the watch. On 18th November, I escalated the issue multiple times over their customer support contact number, and they finally dispatched the watch on 21st November. After the watch was delivered to my address, I again asked for a written record of the issue with my watch, threatening to consider the watch as not repaired, and then the company finally replied.
Even though my watch was serviced by the company, I had to go through a lot of agony and mental frustration to initiate and follow up on my service request. The whole process took more than 2.5 months. The company's communication channels are flawed. The website support request page does not work, and the call-based recording of the message if no agent picks up does not work. Over call the agents speak with zero empathy and lack any soft skills to talk to people. No one on their call support showed any sympathy towards the sheer frustration I had to go through for such a simple request. The company communication lacks transparency and they withhold information. The customer needs to follow up incessantly to get any answers from them