- Loss Amount
- 185
- Ratings
am writing to formally raise a concern regarding an order I recently placed on Swiggy platform. Due to an oversight, I entered an incorrect delivery address while placing the order. Realizing the mistake immediately, I cancelled the order within a minute to avoid any inconvenience to the delivery partner or restaurant.
However, I received a cancellation confirmation stating that I have been charged the full amount of ₹185, with no refund to be issued.
I understand that Swiggy's refund policy may deny refunds in cases where resources are utilized or damage is caused due to the cancellation. However, in this case, the cancellation was done almost immediately after placing the order. As no food preparation or delivery process had started, no resources were used, and no damage was cau
sed.
However, I received a cancellation confirmation stating that I have been charged the full amount of ₹185, with no refund to be issued.
I understand that Swiggy's refund policy may deny refunds in cases where resources are utilized or damage is caused due to the cancellation. However, in this case, the cancellation was done almost immediately after placing the order. As no food preparation or delivery process had started, no resources were used, and no damage was cau
sed.