Nisha Sehrawat
New member
- Seller Name
- CATERSPOINT
- Company Name
- SWIGGY
- Product Name
- FALAFEL HUMMUS POWER BOWL
- Website Name
- SWIGGY
- Loss Amount
- 351
- Ratings
Dear Consumer Forum,
I placed an order for Falafel Hummus Power Bowl at 10:53 AM for which the final amount payable was INR 326 post applying the discounts, however when I was making the payment it failed for some reason & Swiggy gave me the option to pay later (without mentioning the amount) & I accepted the pay later option and confirmed my order. Immediately after confirming, I was paying for the order and realised that now the amount payable has changed to INR 351 instead of INR 326, they are charging me INR 25 extra for paying few seconds later so I immediately placed an order cancellation request at 10:53 AM. In less than 60 seconds my order was cancelled however when I reached out to customer support they were adamant that I accept the order or pay INR 351 cancellation fee. I explained the above scenario but they were not listening so I asked for proof to be shared on the chat to support their false claim that I did not cancel within a minute which they never acknowledged and even discussed. Later, they sent me the order at my workplace despite cancelling & arguing with them for more than 20 minutes. It caused a lot of mental harassment, since the poor delivery guy was looking at face with such disappointment because he will only be paid INR 12 for 7KMs. Swiggy again called me when I refused to take the order & threatened to charge cancellation fee. They did not cancelled my order until last minute, I have attached the screenshot of when the chat was initiated at 10:53. My rights as a consumer are not protected & there are no strict laws implemented to disable such practices. The poor delivery guy was deprived of his fair income & I am in guilt for the same but Swiggy is untouchable. I am sure you receive such complaints on daily basis but there are no consumer & labour laws to protect such incidents and these millionaires are taking advantage to make money on face of online food service. Can you imagine the audacity that they sent the order across even after cancelling, refused to share the screenshot, refused to acknowledge that they were charging me INR 25 extra for no reason, refused to pay that delivery guy the right amount for his efforts.
I placed an order for Falafel Hummus Power Bowl at 10:53 AM for which the final amount payable was INR 326 post applying the discounts, however when I was making the payment it failed for some reason & Swiggy gave me the option to pay later (without mentioning the amount) & I accepted the pay later option and confirmed my order. Immediately after confirming, I was paying for the order and realised that now the amount payable has changed to INR 351 instead of INR 326, they are charging me INR 25 extra for paying few seconds later so I immediately placed an order cancellation request at 10:53 AM. In less than 60 seconds my order was cancelled however when I reached out to customer support they were adamant that I accept the order or pay INR 351 cancellation fee. I explained the above scenario but they were not listening so I asked for proof to be shared on the chat to support their false claim that I did not cancel within a minute which they never acknowledged and even discussed. Later, they sent me the order at my workplace despite cancelling & arguing with them for more than 20 minutes. It caused a lot of mental harassment, since the poor delivery guy was looking at face with such disappointment because he will only be paid INR 12 for 7KMs. Swiggy again called me when I refused to take the order & threatened to charge cancellation fee. They did not cancelled my order until last minute, I have attached the screenshot of when the chat was initiated at 10:53. My rights as a consumer are not protected & there are no strict laws implemented to disable such practices. The poor delivery guy was deprived of his fair income & I am in guilt for the same but Swiggy is untouchable. I am sure you receive such complaints on daily basis but there are no consumer & labour laws to protect such incidents and these millionaires are taking advantage to make money on face of online food service. Can you imagine the audacity that they sent the order across even after cancelling, refused to share the screenshot, refused to acknowledge that they were charging me INR 25 extra for no reason, refused to pay that delivery guy the right amount for his efforts.
