Srinivasan S
New member
- Hotel Name
- FlyOla Aviation
- Company Name
- FlyOla Aviation
- Website Name
- https://jetserveaviation.com
- Customer Care Number
- +919810342422
- Loss Amount
- 260000
- Ratings
- Opposite Party Address
- JSA HELIPAD, Sector 77, Gurugram, Haryana 122004
Hello Sirs,
I am writing to you about the deficiency of services provided by FlyOla Aviation Company during our visit to the Maha Kumbh Mela at Prayagraj, between the dates 24 Feb 2025 and 25 Feb 2025.
As per their website, the services cost are as follows:
₹35,000/- per head - Standard Shuttle service from Airport to Helipad and Helipad to Airport.
₹1,00,000/- per head - Priority Shuttle service from Airport to Helipad and Helipad to Airport, priority darshan, access to the VIP Area of Kumbh, exclusive VVIP Holy Dip Access with a boat service, where the Hon PM of India and other VVIPs had taken a dip in the Triveni Sangam (Confirmation Screenshots of the bookings done by us are attached herewith).
We had opted for the 2nd option, to have a stress free Darshan and Holy Dips at the Triveni Sangam, and the Aviation Company did not provide the services as promised.
Feb 24 2025 - We reached the Airport and approached the concerned person at 01:45 PM, but we were boarded into the Chopper only at 05:15 PM. We reached the Helipad at 05:30 PM, but we were told that the Boat service stops at 05:00 PM and that we were late. Then we took the Bike Rapido service, and the boys took us to the normal Kumbh Dip area, where we took our dips. After this, the boys took us to the Hotel where we stayed overnight (Hotel Crown Palace, 2.5 kms away from the Helipad, booked by us prior to this trip).
Feb 25 2025 - We started from the Hotel at 06:30 in the morning, took a boat from the Helipad area to the REGULAR KUMBH DIP AREA and we paid ₹2500/- per head (total of ₹10,000/- paid for the boat service from our pockets) for the usual Sangam Snaan, not VVIP. We had to encounter a huge crowd and taking holy dip was a herculean task which we very much wanted to avoid and hence paid an exorbitant price of ₹1,00,000/- per person and our expectations were unfortunately drained out due to poor service meted out to us. This was not the kind of service promised by the FlyOla for which we were charged exorbitantly, but services provided were just "0". The FlyOla persons did not even bother to contact us to check on the status, and in spite of numerous attempts made to reach Mr. Rajeev Dhar, all our attempts were futile. We had met the COO at the time leaving the Boat Club who had expressed the difficulties such as more VVIPs had turned on Monday, the 24th of Feb 2025, and hence they could not provide the services which they were ought to. Flyola should have anticipated such contingencies and made alternate arrangements for the Pilgrims who should not have been left in lurch. He had advised us to send an email to him for his perusal, but didn't provide any communication information.
Later from the Helipad we took the chopper and got back to the Airport at 11:00 AM. So we had spent overall ₹4,00,000 for the services, but we were provided only Helicopter Pickup and Drop services alone. The Booking Confirmation Documents have already been shared for a refund of excess amount paid (₹80,000/- in the name of Srinivasan S). Since we had already arranged to and fro Prayagraj by Air, this Chopper service did not add any value or thrill for which ₹1,00,000 per person is beyond anyone's comprehension. Service must be improved and whatever was committed should have been executed.
Actually a total of ₹4,80,000/- was paid on 21 Feb 2025, for which a refund of ₹80,000 excess payment made was settled on 07 Mar 2025, as promised on WhatsApp by a contact person Tanu (Mobile Number +919311896389) and the COO.
So as we had communicated over the WhatsApp call on 03 Mar 2025, we would like to file for a refund of ₹2,60,000/- (apart from the excess payment ₹80,000/- refund) which is ₹65,000/- per head - the value of the services which we were promised as per your website and were never delivered.
We had also informed them by Mail that delay in response to the mail which we had sent, we would be moving to the Consumer Forum, but literally NO ONE EVEN CARED ABOUT THE MAIL.
Hence, I am forced by the consequences to file the complaint here, hoping for a positive outcome.
I am writing to you about the deficiency of services provided by FlyOla Aviation Company during our visit to the Maha Kumbh Mela at Prayagraj, between the dates 24 Feb 2025 and 25 Feb 2025.
As per their website, the services cost are as follows:
₹35,000/- per head - Standard Shuttle service from Airport to Helipad and Helipad to Airport.
₹1,00,000/- per head - Priority Shuttle service from Airport to Helipad and Helipad to Airport, priority darshan, access to the VIP Area of Kumbh, exclusive VVIP Holy Dip Access with a boat service, where the Hon PM of India and other VVIPs had taken a dip in the Triveni Sangam (Confirmation Screenshots of the bookings done by us are attached herewith).
We had opted for the 2nd option, to have a stress free Darshan and Holy Dips at the Triveni Sangam, and the Aviation Company did not provide the services as promised.
Feb 24 2025 - We reached the Airport and approached the concerned person at 01:45 PM, but we were boarded into the Chopper only at 05:15 PM. We reached the Helipad at 05:30 PM, but we were told that the Boat service stops at 05:00 PM and that we were late. Then we took the Bike Rapido service, and the boys took us to the normal Kumbh Dip area, where we took our dips. After this, the boys took us to the Hotel where we stayed overnight (Hotel Crown Palace, 2.5 kms away from the Helipad, booked by us prior to this trip).
Feb 25 2025 - We started from the Hotel at 06:30 in the morning, took a boat from the Helipad area to the REGULAR KUMBH DIP AREA and we paid ₹2500/- per head (total of ₹10,000/- paid for the boat service from our pockets) for the usual Sangam Snaan, not VVIP. We had to encounter a huge crowd and taking holy dip was a herculean task which we very much wanted to avoid and hence paid an exorbitant price of ₹1,00,000/- per person and our expectations were unfortunately drained out due to poor service meted out to us. This was not the kind of service promised by the FlyOla for which we were charged exorbitantly, but services provided were just "0". The FlyOla persons did not even bother to contact us to check on the status, and in spite of numerous attempts made to reach Mr. Rajeev Dhar, all our attempts were futile. We had met the COO at the time leaving the Boat Club who had expressed the difficulties such as more VVIPs had turned on Monday, the 24th of Feb 2025, and hence they could not provide the services which they were ought to. Flyola should have anticipated such contingencies and made alternate arrangements for the Pilgrims who should not have been left in lurch. He had advised us to send an email to him for his perusal, but didn't provide any communication information.
Later from the Helipad we took the chopper and got back to the Airport at 11:00 AM. So we had spent overall ₹4,00,000 for the services, but we were provided only Helicopter Pickup and Drop services alone. The Booking Confirmation Documents have already been shared for a refund of excess amount paid (₹80,000/- in the name of Srinivasan S). Since we had already arranged to and fro Prayagraj by Air, this Chopper service did not add any value or thrill for which ₹1,00,000 per person is beyond anyone's comprehension. Service must be improved and whatever was committed should have been executed.
Actually a total of ₹4,80,000/- was paid on 21 Feb 2025, for which a refund of ₹80,000 excess payment made was settled on 07 Mar 2025, as promised on WhatsApp by a contact person Tanu (Mobile Number +919311896389) and the COO.
So as we had communicated over the WhatsApp call on 03 Mar 2025, we would like to file for a refund of ₹2,60,000/- (apart from the excess payment ₹80,000/- refund) which is ₹65,000/- per head - the value of the services which we were promised as per your website and were never delivered.
We had also informed them by Mail that delay in response to the mail which we had sent, we would be moving to the Consumer Forum, but literally NO ONE EVEN CARED ABOUT THE MAIL.
Hence, I am forced by the consequences to file the complaint here, hoping for a positive outcome.
Summary of the Complaint
Steps to Seek Redressal
Additional Tips