Credit Card Subject: Complaint Regarding Harassment and Misuse of Personal Contacts by SBI Credit Card Office

[Gundekari Srikanth]

Bank Name

SBI Credit Card Service

Customer Care Number

8688740069

Loss Amount

160000

Ratings

1.00 star(s)

Opposite Party Address

SBI Cards & Payment Services Ltd.
DLF Infinity Towers, Tower C, 12th Floor, Block 2, Building 3, DLF Cyber City,
Gurgaon -122002(Haryana) India.

My name is Gundekari Srikanth, and I am an SBI Credit Card holder. I have been making my card payments regularly. However, due to family problems, I was unable to make payments for the last six months. I had requested some time to clear the dues.

Unfortunately, instead of providing me with support, the SBI Credit Card office staff have engaged in highly inappropriate and unethical behavior:

• They accessed my mobile contacts without my consent.
• They made threatening calls to my contacts.
• They spoke in an abusive and disrespectful manner to my family members.
• They sent indecent and insulting messages to my wife.
• They threatened to block or seize money from my account.

This conduct is unacceptable, unprofessional, and has caused me and my family severe mental distress. I am attaching all relevant proofs (such as Calling Numbrs and Chating History & Voice Recording also) for your reference.

I kindly request you to:

• Take strict action against the responsible staff.
• Ensure such harassment does not happen again.
• Provide me with a fair opportunity and time to settle my dues.

I trust SBI will uphold its values of customer respect and ethical practices.

Thanking you,
Yours sincerely,
Gundekari Srikanth.
9014314262
laxmisri6035@gmail.com