ManishKumar
New member
- Dealer Name
- New Sai Electronics
- Company Name
- Sony India
- Product Name
- Sony Bravia (KD-43X7002F)
- Customer Care Number
- 080-6500-6500
- Loss Amount
- 52500
- Ratings
A complaint was raised on 8th January 2026 with Sony customer care for the repair of my Sony Bravia TV (CRM:006790001414). The TV (KD-43X7002F) was purchased on 10th April 2019.
A Sony service centre representative visited my residence on 9th January 2026.
The authorized service centre team inspected the TV and diagnosed that the display needed replacement. I paid the service visit charges, and subsequently, I was provided with a quotation for the repair along with a request for a 50% advance payment. After confirming the process with Sony Customer Care, I transferred the advance amount to the authorized service centre account.
A few days later, I was informed that the required display had arrived and was asked to hand over the TV to the service centre for repair. After reconfirming with Sony Customer Care, I handed over my TV.
After several days, the TV was returned to me with a claim that the repair had been completed. However, when checked in the presence of the service engineer and technicians, the display was still faulty, with visible grain issues.
Upon raising this concern, the service centre manager informed me that the original display for my TV model had been discontinued. Instead, they attempted to install a display from another model and modified the software to make it compatible. Since the issue persisted, they took the TV back again.
This situation raises serious concerns.
• If the display panel for my TV model was already discontinued or unavailable, why did the authorized service centre collect 50% advance payment for ordering the display and share a quotation for the same, confirming that the display had arrived and then collect my TV for repair?
• An attempt was made to install a display from another model and modify the TV software without informing me in advance or obtaining my consent
• Both my TV and the advance payment are still being held by the service centre despite the repair not being completed.
• There has been no proactive response from the Sony team despite multiple follow-ups over the past 2+ months
• Only after escalation to senior management a formal response was received
• I have contacted Sony Customer Care multiple times seeking assistance and was assured each time that the issue would be resolved. However, no resolution has been provided. The call dates include:
7 Jan, 8 Jan, 2 Feb, 14 Feb, 17 Feb, 18 Feb, 20 Feb, 23 Feb, 25 Feb, 27 Feb, and 11 Mar.
• The entire experience has caused significant inconvenience, stress, and mental harassment, which is highly unexpected from a brand like Sony.
As of today, both my TV and the advance payment are still with the service centre.
Additionally, Sony India provided me an exchange offer for a TV model no. K-43S25M2. The television model being offered is currently available in the retail market for approximately ₹38,490, while I have been offered an exchange value of ₹36,792, a difference of only ₹1,698, which is not a fair offer.
I would need Sony India to replace/repair my TV's display asap.
A Sony service centre representative visited my residence on 9th January 2026.
The authorized service centre team inspected the TV and diagnosed that the display needed replacement. I paid the service visit charges, and subsequently, I was provided with a quotation for the repair along with a request for a 50% advance payment. After confirming the process with Sony Customer Care, I transferred the advance amount to the authorized service centre account.
A few days later, I was informed that the required display had arrived and was asked to hand over the TV to the service centre for repair. After reconfirming with Sony Customer Care, I handed over my TV.
After several days, the TV was returned to me with a claim that the repair had been completed. However, when checked in the presence of the service engineer and technicians, the display was still faulty, with visible grain issues.
Upon raising this concern, the service centre manager informed me that the original display for my TV model had been discontinued. Instead, they attempted to install a display from another model and modified the software to make it compatible. Since the issue persisted, they took the TV back again.
This situation raises serious concerns.
• If the display panel for my TV model was already discontinued or unavailable, why did the authorized service centre collect 50% advance payment for ordering the display and share a quotation for the same, confirming that the display had arrived and then collect my TV for repair?
• An attempt was made to install a display from another model and modify the TV software without informing me in advance or obtaining my consent
• Both my TV and the advance payment are still being held by the service centre despite the repair not being completed.
• There has been no proactive response from the Sony team despite multiple follow-ups over the past 2+ months
• Only after escalation to senior management a formal response was received
• I have contacted Sony Customer Care multiple times seeking assistance and was assured each time that the issue would be resolved. However, no resolution has been provided. The call dates include:
7 Jan, 8 Jan, 2 Feb, 14 Feb, 17 Feb, 18 Feb, 20 Feb, 23 Feb, 25 Feb, 27 Feb, and 11 Mar.
• The entire experience has caused significant inconvenience, stress, and mental harassment, which is highly unexpected from a brand like Sony.
As of today, both my TV and the advance payment are still with the service centre.
Additionally, Sony India provided me an exchange offer for a TV model no. K-43S25M2. The television model being offered is currently available in the retail market for approximately ₹38,490, while I have been offered an exchange value of ₹36,792, a difference of only ₹1,698, which is not a fair offer.
I would need Sony India to replace/repair my TV's display asap.