Skin Burn by BodyCraft

[Divya Sharma]

Dealer Name

Divya

Company Name

Bodycraft salon and clinic , HSR layout

Product Name

Meline Peel

Customer Care Number

-

Loss Amount

30000

Ratings

1.00 star(s)

Subject: Complaint Against Body Craft for Negligence and Deficiency in Service


1. Brief Facts:

• I am a resident of Bangalore , Harlur, and availed a chemical peel service from Body Craft located at 1st Flr, 1778, 19th Main Rd, Vanganahalli, 1st Sector, HSR Layout, Bengaluru, Karnataka 560102 on June 2024
• The purpose of the chemical peel was to address my concerns regarding hyperpigmentation.
• The cost of the service was ~₹30,000/-.
• Body Craft staff did not conduct a proper skin analysis or consultation before administering the chemical peel.
• The chemical peel resulted in severe burns on my face, causing severe redness, blistering, scarring].
• Despite my complaints, Body Craft failed to provide adequate medical attention or any solution to treat the burns.
• They falsely assured me that the burns would heal without any long-term consequences.
• However, the burns have resulted in permanent scarring on my face, causing significant emotional distress and impacting my self-esteem.
• I have incurred substantial medical expenses for treatment of the burns, including [List medical expenses, e.g., consultations, medications, procedures].

2. Grounds of Complaint:

• Deficiency in Service: Body Craft failed to provide the promised service (effective treatment for hyperpigmentation) and instead caused severe harm to my skin.
• Negligence:Body Craft acted negligently by:
  • Failing to conduct a proper skin analysis before the procedure.
  • Administering the chemical peel without proper precautions.
  • Failing to provide adequate medical attention after the burns occurred.
  • Providing false and misleading information regarding the treatment and recovery.
• Unfair Trade Practice: Body Craft engaged in unfair trade practices by falsely promising effective treatment and failing to disclose the potential risks and side effects of the procedure.

4. Supporting Documents:


5. Declaration:

I hereby declare that the facts stated above are true and correct to the best of my knowledge and belief.

Signature: Divya Sharma

 

[TeamMember]

• Failing to conduct a proper skin analysis before the procedure.
• Administering the chemical peel without proper precautions.
• Failing to provide adequate medical attention after the burns occurred.
• Providing false and misleading information regarding the treatment and recovery.

Thank you for sharing your concern. To assist you effectively, we kindly request you to provide more details about the promises made by the skin treatment clinic. Please share specifics, such as:

1. The exact claims or guarantees given by the clinic.
2. Any written or verbal commitments, advertisements, or brochures mentioning these promises.
3. Copies of receipts, agreements, or communication related to the treatment.

This information will help us evaluate your case and suggest the best course of action. Looking forward to your response.

Thanks

 

[Divya Sharma]

1) They have claimed if I will pay 29k my pigmentation mark won’t be there but I got new burn marks after that. I took session in month of may 2024.

Still marks are not gone.

 

[TeamMember]

Hello @Divya Sharma Ji,

To address your concern effectively, we may need to consult a medical advisor for further clarification. Please note that this process will involve a service fee to cover the associated costs.

Kindly confirm your approval for us to initiate the process and share any additional details or documents that may assist in obtaining a comprehensive clarification. Once confirmed, we will provide further details about the cost and next steps.

Looking forward to your response.

Thanks