Saxon bags failure to replace wrong item

S

smriti

New member
Seller Name
Saxon bags
Company Name
Saxon bags
Product Name
Saxon 1607 brown
Customer Care Number
+91 84248 53124
Loss Amount
1599
Ratings
3.00 star(s)
Opposite Party Address
Manipal
I ordered a bag from saxon bags. There were no updates from their side regarding shipping. I had to send multiple emails for the same. Once the bag was delivered I realised it was the wrong product. I immediately informed them of the same the same day. It was the bag in a different colour. Again, I received no replies . I had to send multiple emails and WhatsApp messages for the issue. I was asked to fill an online form for a formal complaint. They then proceeded to ask me to send the bag to them. I asked about the refund/ reimbursement process for the same. Post which even after multiple messages and emails I did not receive any replies. It
has now been a month . Order #ROICYNP8D
Date of order: 19/09/2025
Date of delivery: 03/10/2025
 
If no resolution is given within 7 days:
  • Visit: https://edaakhil.nic.in (Online consumer court portal)
  • File a complaint under:
    • Deficiency in service
    • Unfair trade practice
You can claim:
  • ₹1,599 (refund)
  • ₹5,000+ for mental harassment, delay, and communication costs
  • Reimbursement for any courier cost if you sent the bag back
You can file the complaint yourself—no lawyer needed.
 
Back
Top