nashikanand
New member
- Seller Name
- Portronics Digital Private Limited
- Company Name
- Portronics Digital Private Limited
- Product Name
- Extension Board – Power Plate 7
- Website Name
- https://www.portronics.com
- Customer Care Number
- 9555245245
- Loss Amount
- 1000
- Ratings
- Opposite Party Address
- Om gurudev row house, Lokhande mala dadabhau nagar dasak jail road nashik road nashik 422101
I bought a Portronics extension box from their official website. When I raised a complaint that the product I received was defective or dead, they acknowledged the issue. However, they asked me to send the product back at my own expense, and only after that would they send a replacement.
This doesn't seem fair, especially when they are actively selling their products using the same delivery partner who also offers pickup services. Why can't they arrange a pickup and replace the product in the same way?
This issue occurred due to a manufacturing defect. If the product had stopped working after a few days, claiming the warranty would have been an even more difficult task. If Portronics cannot provide proper service in my city, they should not sell their products here. I trusted the Portronics brand, but this experience has broken that trust.
This doesn't seem fair, especially when they are actively selling their products using the same delivery partner who also offers pickup services. Why can't they arrange a pickup and replace the product in the same way?
This issue occurred due to a manufacturing defect. If the product had stopped working after a few days, claiming the warranty would have been an even more difficult task. If Portronics cannot provide proper service in my city, they should not sell their products here. I trusted the Portronics brand, but this experience has broken that trust.
